Avoy Barik
Kolkata
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and also detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service Advisor
Smart Call Centre Solutions Pvt Ltd
12.2019 - 01.2022
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Responded to customer needs through competent customer service and prompt problem-solving
Advisor
Wisecrack Technologies Pvt Ltd
02.2022 - 05.2022
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Lead Generation Specialist
TruckX
05.2022 - 05.2023
- Served as key team member in development of new client pipeline, resulting in 150% sales profit increase.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Customer Support Executive
Hoichoi Technologies Private Limited
06.2023 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex customer issues.
- Enhanced team performance by consistently meeting or exceeding individual and departmental goals.
- Reduced response times with effective prioritization of tasks and efficient time management skills.
- Provided personalized support to customers by understanding their unique needs and preferences.
Education
B.Com(Hons) - Commerce
St. Xavier's College
Kolkata 06.2022
Higher Secondary - Commerce
Barisha High School
Kolkata 06.2019
Skills
- Customer Service
- Issue and Complaint Resolution
- Customer Retention Strategies
- Order and Refund Processing
- Sales tools and techniques
- Qualifying and prospecting leads
- Client service-focused
- Rapport building
- Sales proficiency
- Interpersonal Communication
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Customer Support Executive
Hoichoi Technologies Private Limited
06.2023 - Current
Lead Generation Specialist
TruckX
05.2022 - 05.2023
Advisor
Wisecrack Technologies Pvt Ltd
02.2022 - 05.2022
Customer Service Advisor
Smart Call Centre Solutions Pvt Ltd
12.2019 - 01.2022
B.Com(Hons) - Commerce
St. Xavier's College
Higher Secondary - Commerce
Barisha High School
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