AVTAR SINGH
West Delhi
Summary
Dynamic Relationship Manager with extensive experience at RBL Bank Ltd, excelling in client engagement and cross-selling strategies. Proven track record in enhancing customer satisfaction through personalized financial solutions and effective communication. Skilled in CRM software utilization and analytical problem solving, driving service delivery improvements and fostering long-term client loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Relationship Manager, Banking Operations
RBL Bank Ltd .
New Delhi
11.2024 - Current
- Managed client relationships to enhance customer satisfaction and loyalty.
- Facilitated communication between clients and internal teams for seamless service delivery.
- Analyzed customer feedback to identify areas for service improvement.
- Coordinated account openings and closures in compliance with banking regulations.
- Supported senior management in implementing strategic initiatives for client engagement.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Provided customer service support for account opening, deposits, withdrawals and loan applications.
- Developed strong relationships with customers by providing excellent service and advice.
- Reviewed customer accounts to detect suspicious activity or potential fraud cases.
- Collaborated with other departments within the organization to resolve customer complaints or issues.
- Advised customers on the best financial products that meet their needs.
- Promoted insurance and products to individuals and businesses and analyzed and determined financial viability and productivity of target products and services.
- Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.
- Applied strict company and regulatory standards when producing contracts and documentation.
Virtual Relationship Manager
HDFC Bank Ltd
New Delhi
01.2024 - 11.2024
- Build and maintain long-term relationships with clients by providing personalized financial services.
- Utilize digital platforms to communicate with clients, ensuring they are informed about relevant market developments and product offerings.
- Identify cross-selling opportunities to boost sales and promote relevant banking products.
- Provide ongoing support, address client inquiries, and ensure satisfaction to foster customer loyalty.
- Cultivated strong client relationships through regular virtual communication and support.
- Managed client portfolios by addressing inquiries and providing tailored financial solutions.
- Utilized CRM software to track client interactions and maintain updated records.
- Collaborated with cross-functional teams to enhance service delivery for clients.
- Developed personalized financial plans based on individual client goals and risk appetite.
- Analyzed market trends to offer relevant insights and advice to clients effectively.
- Developed policies and procedures related to customer service operations.
- Analyzed customer data to identify trends and opportunities for improvement.
- Identified opportunities for process improvements within the organization.
- Maintained records of all customer interactions in an organized database.
Account Executive
Reliance Trends
Delhi
09.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided product information and service details, helping customers make informed purchasing decisions.
- Supported visual merchandising efforts to ensure an attractive store layout and presentation.
- Trained new team members on customer service standards and POS operations.
Cashier Team Lead
Iconic Fashion Pvt. Ltd.
Noida Sector 32
01.2021 - 09.2021
- Led a team of cashiers, ensuring smooth operations and excellent customer service.
- Managed cash register transactions, including handling payments and balancing drawers at the start and end of each shift.
- Trained and mentored new employees, improving team performance and customer satisfaction.
- Maintained a positive work environment by resolving conflicts and fostering teamwork.
Retail Customer Sales Associate
Pantaloons Aditya Birla Group
Noida Sector 18
01.2020 - 12.2020
- Provided personalized shopping assistance to customers, building rapport and enhancing their retail experience.
- Handled cash transactions accurately and ensured a smooth checkout process.
- Stocked merchandise, labelled items, and arranged products according to size and color.
- Upsold products based on customer needs, improving sales performance and customer satisfaction.
Education
Bachelor of Commerce - B.Com
CCS University Meerut
Meerut, India01.2020
12th Grade (Board Exam) -
UP Board
Uttar Pradesh, India01.2016
10th Grade (Board Exam) -
UP Board
Uttar Pradesh, India01.2014
Skills
- Retail Operations: Account & Apparel Management
- Visual Merchandising
- Customer Service Excellence
- Cashiering Billing & POS Systems
- Account Management
- Banking Relationship Building & CRM
- Team Leadership & Mentoring
- Sales Target Achievement
- Stock Management & and Buying
- Computer Applications & Internet Skills
- Client relationship management
- Customer feedback analysis
- Regulatory compliance
- Account management
- Cross-selling strategies
- CRM software utilization
- Market trend analysis
- Customer service
- Service delivery improvement
- Account set up
- Relationship management
- Analytical problem solving
- Customer relationships
- Issue resolution
- Relationship building and management
- Sales proficiency
- Cash handling
- CRM tracking
Hobbies and Interests
Watching TV, Singing
Disclaimer
Date: Place: Delhi
Certification
- Diploma in computer applications
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Punjabi
Native
Native
Timeline
Relationship Manager, Banking Operations
RBL Bank Ltd .
11.2024 - Current
Virtual Relationship Manager
HDFC Bank Ltd
01.2024 - 11.2024
Account Executive
Reliance Trends
09.2022 - 01.2024
Cashier Team Lead
Iconic Fashion Pvt. Ltd.
01.2021 - 09.2021
Retail Customer Sales Associate
Pantaloons Aditya Birla Group
01.2020 - 12.2020
Bachelor of Commerce - B.Com
CCS University Meerut
12th Grade (Board Exam) -
UP Board
10th Grade (Board Exam) -
UP Board
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