Avula Govardhan
Bengaluru
Summary
Driven system administrator with 5 years of hands-on experience in IT infrastructure management, Microsoft 365 administration, Active Directory, Windows Server, networking, and technical support. Skilled in managing Exchange Online, Microsoft Entra ID (Azure AD), Intune, AWS, Azure, VPN, firewall security, and IT asset management. Experienced in resolving 50+ IT support tickets weekly, managing user access for 300+ employees, implementing security patches, and maintaining SLA compliance. Proven ability to troubleshoot complex IT issues, optimize system performance, and ensure secure, reliable IT operations.
Overview
5
5
years of professional experience
Work History
SENIOR SYSTEM ANALYST
ETG GLOBAL SERVICES PRIVATE LIMITED
HYDERABAD
09.2023 - 08.2026
- Managed end-to-end IT asset onboarding and offboarding activities, including laptop allocation, collection, tracking, and user asset management.
- Managed Active Directory user accounts, permissions, OU structure, and Group Policies for 300+ users.
- Resolved 50+ IT support tickets weekly through JIRA while maintaining SLA compliance and minimizing user downtime.
- Administered Microsoft office 365 services, including Exchange Online, Microsoft Entra ID (Azure AD), Microsoft Teams, SharePoint, OneDrive, and Intune, covering user and license management, access control, email services, device management, configuration, and troubleshooting .
- Managed network administration, including TCP/IP, LAN/WAN/PAN connectivity and troubleshooting of network-related issues.
- Administered DNS, DHCP, Active Directory, Group Policy, and Windows Server environments.
- Configured, monitored, and maintained VPN services to provide secure remote access for users.
- Managed firewall operations and monitored security infrastructure to maintain network protection and availability.
- Administered Sophos Centralized security tools and supported endpoint security and protection activities.
- Implemented and supported MFA and other security controls to strengthen user and system security.
- Performed Windows, Ubuntu, and macOS operating system installation, configuration, maintenance, and troubleshooting.
- Troubleshot laptop hardware and software issues, including hardware replacement and system-level problems.
- Managed software installation, configuration, upgrades, compatibility updates, and troubleshooting across IT systems.
- Installed critical security and functionality patches to improve system security, stability, and reliability.
- Supported patch management and user management automation to improve administrative efficiency.
- Maintained daily, weekly, and monthly IT operational checklists to ensure routine infrastructure activities were completed on schedule.
- Monitored infrastructure health indicators, including temperature and power consumption, to identify potential hardware failures.
- Maintained and monitored CCTV services as part of daily IT infrastructure operations.
- Prepared and updated daily IT activity reports and work timings in the JIRA portal.
- Maintained JIRA-related administration and supported IT helpdesk ticket management and tracking.
- Supported backup strategies, data restoration, business continuity, and disaster recovery activities.
- Assisted with IT migrations and domain management activities as required.
- Supported AWS and Azure cloud environments, including basic cloud administration and AWS billing/cost monitoring.
- Contributed to IT budgeting and cost-optimization activities to support efficient technology operations.
- Created, maintained, and troubleshot websites and supported related technical issues.
- Documented troubleshooting procedures and technical solutions for recurring and critical IT issues.
- Coordinated with users and internal teams to troubleshoot technical issues and maintain smooth day-to-day IT operations.
SYSTEM ADMINISTRATOR
AUTHBRIDGE SERVICES PRIVATE LIMITED
BANGALORE
07.2021 - 06.2023
- Resolved IT issues through the helpdesk ticketing system, providing remote and onsite support based on issue priority and business impact.
- Performed daily IT infrastructure checks, including bandwidth status, CCTV, biometric systems, and antivirus health.
- Issued laptops to new joiners and collected IT assets from employees during offboarding.
- Maintained accurate records of issued and returned IT assets using the user asset management system and Sapphire IMS.
- Assigned IP addresses and troubleshot network connectivity and configuration issues.
- Installed, configured, and troubleshot Windows 10/11, Ubuntu, and Linux operating systems.
- Created and configured user accounts and profiles in Active Directory.
- Managed Active Directory user permissions and access based on team and business requirements.
- Applied OU-level and domain-level Group Policies to enforce organizational IT policies and security requirements.
- Created and managed home folders and shared folders with appropriate user access permissions.
- Installed, configured, and troubleshot network printers for end users.
- Documented troubleshooting procedures and technical solutions for critical and recurring IT issues.
- Performed server and local-system data backup and restoration activities to support data availability and recovery.
- Troubleshot LAN and WAN connectivity issues to maintain reliable network operations.
- Designed and followed proactive preventive maintenance schedules to minimize system downtime and hardware failures.
- Established and maintained network specifications based on workflow, access, information, and security requirements.
- Diagnosed laptop hardware issues and performed hardware component replacements to restore system functionality.
Education
BACHELOR'S OF TECHNOLOGY - ELECTRONICS AND COMMUNICATIONS ENGINEERING
SIR VISHVESHWARAIAH INSTITUTE OF SCIENCE AND TECHN
ANDHRA PRADESH, India2021
Skills
Operating Systems: Windows 10/11, Windows Server, Linux, Ubuntu, macOS
Microsoft 365 Administration: Microsoft 365 Admin Center, Exchange Online, Microsoft Entra ID (Azure AD), Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Intune, User & License Management, Mailbox Administration
Active Directory & Identity Management: Active Directory Domain Services (AD DS), User & Group Management, Organizational Units (OU), Group Policy (GPO), DNS, DHCP, Multi-Factor Authentication (MFA), Access Control
Networking & Infrastructure: TCP/IP, LAN/WAN, IP Addressing, VPN Configuration & Management, Network Administration, Firewall Management, Network Troubleshooting, Network Printers
Cloud Technologies: Microsoft Azure, Amazon Web Services (AWS), Cloud Administration, AWS Billing & Cost Optimization
IT Security & Endpoint Management: Sophos Central, Endpoint Security, Antivirus Management, Security Patch Management, Microsoft Intune, System Monitoring
IT Support & Service Management: JIRA, Helpdesk Ticketing Systems, Incident Management, SLA Management, Remote & Onsite Technical Support, Hardware & Software Troubleshooting
IT Asset & Device Management: Employee Onboarding & Offboarding, IT Asset Lifecycle Management, Laptop Configuration, Hardware Maintenance, Sapphire IMS
Backup & Disaster Recovery: Data Backup & Restoration, Disaster Recovery, Business Continuity Planning, System Migration
Automation & Administration: Patch Management Automation, User Management Automation, Software Deployment, System Upgrades, Domain Management
Additional Technical Skills: Website Creation & Troubleshooting, CCTV & Biometric System Maintenance, IT Documentation, IT Budgeting & Cost Optimization
Projects
End-to-End Office IT Infrastructure Relocation
Volunteer Experience
Guiding villagers on applicable Government programs per their Annual income. Filling Applications onbehalf of them for any type of Service
Volunteered in Health Camps conducted by Jiddu Krishnamurthy Foundation (Rishi valley School).
Achievements
- Independently managed the end-to-end IT infrastructure relocation for ETG Global Services, overseeing network connectivity, hardware migration, system configuration, and troubleshooting to ensure a smooth office transition.
- Managed Active Directory accounts, access permissions, and Group Policies for 300+ users, ensuring secure and efficient IT operations.
- Resolved 50+ IT support tickets weekly through JIRA while maintaining SLA compliance and minimizing user downtime.
- Administered Microsoft 365 services, including Exchange Online, Entra ID, Teams, SharePoint, OneDrive, and Intune, ensuring reliable IT service delivery.
- Strengthened endpoint security through Sophos Central, MFA, firewall management, and regular security updates.
Timeline
SENIOR SYSTEM ANALYST
ETG GLOBAL SERVICES PRIVATE LIMITED
09.2023 - 08.2026
SYSTEM ADMINISTRATOR
AUTHBRIDGE SERVICES PRIVATE LIMITED
07.2021 - 06.2023
BACHELOR'S OF TECHNOLOGY - ELECTRONICS AND COMMUNICATIONS ENGINEERING
SIR VISHVESHWARAIAH INSTITUTE OF SCIENCE AND TECHN