Avvaru Ramachandra Rao
Guntur
Summary
Seeking a challenging career that utilizes my skills in the banking industry, enriches my knowledge, and gives me a chance to be part of a team that contributes to the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth.
I have 12 years of total experience in Retail Operations (Clearing & Settlement, Pension Payments Processing), Branch Banking Operations (Deputy Branch Manager, PBA, and Teller).
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
AXIS Bank Ltd
12.2022 - Current
- Handling inward clearing and outward clearing.
- Daily Pension payments processing
- Processing inward zones and participating in inward tally and Cheque Return account Tally
- Handling referral team, Refeal zones and validation exceptions
- Handling inward verification and outward verification
- Handling outward recon errors
- Team management
- Supporting team for timely completion of both inward and outward presentation
- Handling branch queries
- Handling Day end activities
DBM
ICICI Bank Ltd
02.2022 - 12.2022
- Branch Maintenance, Locker Operations, Compliance and adherence
- Net promoter Score of the branch through customer interaction
- Expertise in administrating various Assets operations (Loan Related Operations, Cross Selling, remittances, service requests, Loan sourcing, Account Opening, Funds Transfer, Customer Service and Escalations Handling)
- Providing outstanding customer service consistently within the TAT and with at most cares
- Leading a result oriented and responsible for managing the branch by ensuring high quality service and customer relationship management
- Analyzing and understanding client’s profile, Verifying Officially Valid Documents, and processing client requests
- Develop new and expands existing high net worth customer relationships for liabilities by sourcing new customers
- Cross sell of bank products to existing set of customers which are mapped & doing 360-degree financial planning by branch team
- Products that we cover all the liabilities like mutual funds, general insurance, life insurance, credit cards, and other fixed income products etc
- Assets like Personal loans, Home loans, Mortgage loans, two wheeler loans, Car loans, Education loans etc
- Maintain complete relationship record for assigned customer accounts to track complaints / queries for customer satisfaction
- Co-ordinate with the team in escalating new procedure updates and solving high risk complaints
- Assisting mapped customers depends upon their future goals
- Driving the mapped customers attaching more products from the Bank
- Checking the Loan files and disburses the amount to customer accounts
- Demat Servicing and Govt
- Schemes
- NRI servicing
PBA
HDFC Bank Ltd
09.2016 - 01.2022
- Handling the branch operations
- Handling Cash and Non-cash transactions
- Taking out day starting and and day end reports and filling them
- Maintaining Branch Registers
- Doing non-cash activities like Fund-Transfer Cheques, NEFT, and RTGS
- Handling forex transactions like Outward Remittance, Multicurrency cards, forex cash buying and cash selling
- Lobby Management and handling customer queries
- Processing the death claims
- Vault Custodian and managing vault limits
- Custodian for Customer deliverables
- Handling inward clearing cheques and send it to Respective clearing house
- Issuing D/MC and daily check stub copies
- Handling vendor bills and pretty cash vouchers
- Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts register as per the required formats
Manager
Muthoot Finance Ltd
05.2012 - 09.2016
- Ensuring safety of all assets such as gold, cash, valuables, important documents etc
- At the branch and keep them under safe custody
- Should be able to understand the required documentation for KYC as per RBI KYC Norms
- Branch administration and motivating all staff for business developments
- Played a key role in monitoring and supervising day-to-day business activities & Walk-in Customer’s queries and escalation management
- Maintaining data base of potential customers, regularly up-date the same and keep in touch with them regularly to ensure customer acquisition/retention and improve business
- Preparing MIS reports & documentation at the end of each month
Education
MCA -
Acharya Nagarjuna University
Guntur01.2009
B.Sc. - MPC
Acharya Nagarjuna University
Guntur01.2006
Intermediate -
S.V.R.M. College
01.2003
10th -
Z.P.H School
Ilavaram01.2000
Personal Information
Date of Birth: 03/10/1986
Address : Ilavaram,Bhattiprolu, Guntur, Andhrapradesh 522259
Certification
- IRDA
- AMFI
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Beginner
A1
Timeline
Manager
AXIS Bank Ltd
12.2022 - Current
DBM
ICICI Bank Ltd
02.2022 - 12.2022
PBA
HDFC Bank Ltd
09.2016 - 01.2022
Manager
Muthoot Finance Ltd
05.2012 - 09.2016
MCA -
Acharya Nagarjuna University
B.Sc. - MPC
Acharya Nagarjuna University
Intermediate -
S.V.R.M. College
10th -
Z.P.H School
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