Summary
Overview
Work History
Education
Skills
Interests
Hobbies
Timeline
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Awadhesh Kumar

Awadhesh Kumar

Contact Center Associate
255/2, Sec-33, Gurgaon

Summary

CAREER OBJECTIVE

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Trainer position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

Contact Center Associate

WEBHELP INDIA PVT. LTD.
Gurgaon
08.2020 - Current
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Cross-trained and provided backup support for organizational leadership.

Customer Service Associate

FIS INDIA PVT. LTD.
Gurgaon
01.2015 - 05.2019
  • Helping a large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Solved problems with products and services by providing customers with technical support.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

Bachelor of Arts - History

CSJM University
Kanpur,UP
07.2012 - 05.2014

Skills

    Planning and Coordination

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Interests

Reading motivational books

Travelling

Hobbies

Listening Music and reading Books.

Timeline

Contact Center Associate

WEBHELP INDIA PVT. LTD.
08.2020 - Current

Customer Service Associate

FIS INDIA PVT. LTD.
01.2015 - 05.2019

Bachelor of Arts - History

CSJM University
07.2012 - 05.2014

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Awadhesh KumarContact Center Associate