Awaneesh Pandey

I am an IT professional with more than 6 years' experience in Customer Service, Implementation, Requirement Analysis, Test Case Preparation, Requirement Documentation, Release Support and post implementation L1 and L2 application and Database support.

• BCA 2009: Veer Bahadur Singh Purvanchal University (Jaunpur)
• XII 2005: U. P. Board
• X 2003: U. P. Board

Married

Software Support Analyst

• Responsible for the definition and successful implementation of new product solutions to include complex, long-term, data driven/system to system projects, major enhancements and customer specific solutions that drive revenue within assigned business.
• Managed large projects by both leveraging client relationships as well as using data analysis to track our build to launch phase.
• Analyze customers' business requirements and develop innovative and effective solutions to the challenges they face.
• Understanding, analyzing and anticipating the usage behavior of the IT services and IT Products.
• Collaborate closely with technical team and customer's systems and IT team in connection with data feeds, data mapping, and new system training. Provide guidance to technical leads and developers.
• Guiding/managing the client from scope to UAT to roll-out.
• Working directly with business stakeholders, elicits, clarifies and translates business requirements into documentation and conceptual design/workflow resulting in actionable deliverable supporting technology and quality assurance teams.
• Create customer facing technical documentation as well as internal Product training documentation and presentations.
• Execute functional tests and evaluate results to ensure accuracy and quality of complex system changes.
• Provide Key User Training and support customer to ensure sign off at each milestone as per project plan.

Date of Birth: 08/03/90

Email : awaneesh.pandey@outlook.com

• Successful implementation of new product solutions to include complex, long- term, data driven/system to system projects, major enhancements and customer specific solutions that drive revenue within assigned business.
• · Managed large projects by both leveraging client relationships as well as using data analysis to track our build to launch phase.
• Commendable success in IT industry and logistics Domain (CFS, ICD, Warehouse Management and Supply Chain).
• · Project Life cycle and coordination.
• Collaborated closely with technical team and customer’s systems and IT team in connection with data feeds, data mapping, and new system training.
• · Executed functional tests and evaluate results to ensure accuracy and quality of complex system changes.

Microsoft Office

Tableau

Walk - me

• Listening Music
• Travelling

I hereby declare that all the information given above is true and correct to the best of my knowledge and belief.