Awantika Dwivedi
Rudrapur
Summary
Energetic with solid record of punctuality and customer support. Knowledgeable in creating beautiful arrangements, payment processing Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Support
Redgirraffe India Tech pvt ltd
Gurugram
11.2019 - Current
- Managing Whatsapp and Chat support
- Lead generation calls
- Welcome call
- Email communications
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Executive
Zunroof
Gurugram
04.2019 - 10.2019
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
Summer Internship
Karvy Stock Broking Ltd
Noida
05.2018 - 06.2018
- Attended conferences and trade shows related to the organization's field of expertise.
- Organized client meetings to provide project updates.
Education
MBA - International Bussiness
University of Petroleum And Energy Studies
Dehradun07-2019
BBA - School of Management
Doon University
Dehradun06-2017
High School Diploma -
The Oxford Academy
Rudrapur05-2014
Skills
- Complaint Handling
- Microsoft Office
- Schedule Management
- Client Relationship Building
- Customer Relations
- Performance Management
- Multitasking and Organization
Affiliations
- Travelling
- Dancing
- Cooking
Accomplishments
- certificate of appreciation for holding second position in a university dance competition.
- voluntarily contributed to a one-day national conference on "Financial inclusion & sustainable livelihood".
- Voluntarily contributed to a day conference on "7th agrochem cals Conference 2018 by FICCI.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Customer Support
Redgirraffe India Tech pvt ltd
11.2019 - Current
Customer Service Executive
Zunroof
04.2019 - 10.2019
Summer Internship
Karvy Stock Broking Ltd
05.2018 - 06.2018
MBA - International Bussiness
University of Petroleum And Energy Studies
BBA - School of Management
Doon University
High School Diploma -
The Oxford Academy
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