AWANTIKA GAVAHANE
DEPUTY OPERATIONS MANAGER
MUMBAI
Summary
Committed and experienced Trade Finance Officer with 5+ years of experience in preparing and processing international trade finance documents. Skilled at managing export/import letters of credit, documentary collections, and other related financial instruments for clients. At HDFC Bank, identified discrepancies in documentation to reduce risk exposure . Experienced in AML compliance regulations and SWIFT operations .
Overview
5
5
years of professional experience
Work History
Deputy Operations Manager
HDFC BANK LTD
MUMBAI
08.2021 - Current
- Collaborated with international banks and financial institutions to facilitate global trade transactions, negotiating advantageous terms for clients
- Interact closely and manage Product / Client expectations by on boarding new clients on timely manner.
- Utilized knowledge of global banking regulations and laws to ensure compliant management of export/import finance operations with 100% accuracy rate.
- Advised team of 10+ trade finance officers on loan structuring, letters of credit and other regulations; reduced processing time for all transactions by 25% while ensuring compliance with legal requirements.
- Thoroughly evaluated financial documents from clients to ensure accuracy before approving payment requests; improved due diligence process by 75%, resulting in fewer discrepancies and delays in disbursements.
- Coordinated with banks and financial institutions to arrange for trade financing for clients, ensuring that all transactions were conducted in compliance with relevant regulations.
- Reliably administered the entire end-to-end process of international payments & collections from invoice processing to document preparation and funds disbursement
- Managing foreign inward remittance which is cross-border money transferring product where Foreign Exchange Houses and Banks are remitting money to Indian banks via NEFT, IMPS, RTGS and DC
- Processing forthrightly RBI Reporting regarding inward remittance purpose code wise with DR/CR Entry
- Managing proper processing of remittances via System within prescribed TAT along with processing of activities .
- Adhering to Compliance transaction processed post verifying all required documents.
- Processing forthrightly RBI Reporting regarding inward remittance purpose code wise with DR/CR Entry.
- Creating reversal of Wrong Credit and Fraud Transaction Mark; holding communication with branch for reversal of fund.
- Processing remittance in TAT and data reconciliation on daily basis.
- Preparing & providing data as required for Internal/External Audit.
- Attending & resolving the customer (Exchange House/Bank) and branch complaints within TAT.
- Organizing meetings where identified issues are discussed and providing recommendations for same.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
Credit Administration Officer
JARO FINCAP PVT LTD
MUMBAI
09.2019 - 03.2020
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Adhered to banking standards and government lending guidelines for loan services.
- Organized and finalized loan applications for underwriter review.
- Checked appraisals, title information and insurance documents for each property.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Business Analyst
HEXAGON GLOBAL IT SERVICES
MUMBAI
10.2018 - 08.2019
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
Associate
STATE STREET SYNTEL PVT LTD
MUMBAI
03.2017 - 09.2018
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Collected, arranged and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Created solutions for customers to satisfy specific needs, quality and budget
Education
MBA - FINANCE
GURU NANAK INSTITUTE OF MANAGEMENT STUDIES
MUMBAI05.2015
Skills
- Banking Operational Management
- Trade Finance Operations
- Documentation Review
- Client Onboarding
- UAT Testing
- Audits & Compliance
- KYC/AML Compliance
- Team Building/ Training & Management
- Team Support
- Customer Satisfaction
- Professional Relationships
- Operational Excellence
- Operational Efficiency
- Employee Supervision
- Customer Care
- Setup and Installation
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Deputy Operations Manager
HDFC BANK LTD
08.2021 - Current
Credit Administration Officer
JARO FINCAP PVT LTD
09.2019 - 03.2020
Business Analyst
HEXAGON GLOBAL IT SERVICES
10.2018 - 08.2019
Associate
STATE STREET SYNTEL PVT LTD
03.2017 - 09.2018
MBA - FINANCE
GURU NANAK INSTITUTE OF MANAGEMENT STUDIES
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