Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic
Awdhesh Sharma

Awdhesh Sharma

Restaurant Manager
Gurgaon

Summary

Dynamic and dedicated professional with 15 years of extensive experience in the restaurant and hotel industries. Proven track record in managing high-volume establishments, leading diverse teams, and delivering exceptional guest experiences. Adept at optimizing operations, enhancing customer satisfaction, and driving revenue growth. Strong expertise in hospitality management, culinary operations, and strategic planning, coupled with excellent communication and leadership skills.

Overview

15
15
years of professional experience
3
3
years of post-secondary education

Work History

Restaurant manager

the pit Restaurant
1 2023
  • Assisted in daily operations, including staff scheduling, inventory management, and customer service
  • Conducted training programs for new hires, improving staff performance and retention rates
  • Coordinated special events and private functions, ensuring seamless execution and client satisfaction
  • Developed and maintained relationships with key suppliers, negotiating favorable terms and pricing.

Resturant Manager

Gulati Resturant
01.2021 - 01.2023
  • Managed day-to-day restaurant operations, maintaining a high level of guest service and operational efficiency
  • Increased revenue by 15% through effective marketing and promotional campaigns
  • Ensured compliance with health and safety regulations, achieving a perfect score in annual inspections.

FOH Manager

wagamama(BMI)
10.2014 - 09.2020
  • Guest Experience: Ensure all guests receive outstanding service, from greeting to departure, maintaining a friendly and welcoming atmosphere at all times
  • Team Leadership: Lead, train, and motivate the front-of-house team, promoting teamwork and continuous improvement
  • Staff Management: Oversee staff scheduling, ensure adequate staffing levels, and manage shift patterns to optimize efficiency and service quality
  • Operational Efficiency: Monitor and enhance the operational processes, including seating arrangements, wait times, and order accuracy
  • Customer Feedback: Address and resolve guest complaints and feedback promptly and professionally, using feedback to improve service delivery
  • Compliance: Ensure adherence to all health, safety, and sanitation standards, maintaining a clean and safe environment for both guests and staff
  • Sales & Revenue: Work towards achieving sales targets, implementing promotional activities, and upselling strategies to maximize revenue
  • Inventory Management: Assist with inventory control, including ordering, stock rotation, and minimizing waste
  • Reporting: Maintain accurate records of sales, inventory, and staff performance, providing regular reports to the General Manager
  • Training & Development: Conduct training sessions for new and existing staff, ensuring they are well-versed in Wagamama's standards and policies
  • Conflict Resolution: Handle any staff conflicts or issues that arise, ensuring a harmonious work environment.

Restaurant Supervisor

Figs (by todd english)
02.2013 - 02.2014
  • As a Supervisor at Fig Restaurant, will play a crucial role in ensuring the smooth and efficient operation of the restaurant
  • Will be responsible for overseeing the front-of-house team, maintaining high service standards, and ensuring that all guests have a memorable dining experience.

Tr.Captain

St laurn business hotel
03.2008 - 07.2012
  • Team Supervision: Lead and supervise waitstaff and banquet servers, providing direction and support to ensure efficient service delivery
  • Guest Experience: Greet and welcome guests, assist with seating arrangements, and ensure all guest needs are met promptly and courteously
  • Service Coordination: Coordinate with the kitchen staff to ensure timely and accurate delivery of food and beverages
  • Communicate special requests and dietary restrictions effectively
  • Quality Assurance: Monitor the quality of food and service, ensuring that all standards are met and any issues are addressed immediately
  • Inventory Control: Monitor and manage inventory levels of dining room supplies and banquet equipment, ensuring everything is stocked and in good condition
  • Customer Feedback: Collect and analyze guest feedback, addressing any concerns and using insights to improve service quality.

Education

Hotel Management three year diploma - Hotel Management

DINA Institute
Pune, India
05.2004 - 05.2007

HACCP -

HM(OMAN)
04.2016 - 05.2016

Skills

Fast Learner

Excellent Communication Skills

Food Service Industry Knowledge

Leadership Skills

Excellent Customer Service Skills

Personal Information

Nationality: Indian

References

Mr. Masoud, Wagamama (BMI), +96892202460

Timeline

Resturant Manager

Gulati Resturant
01.2021 - 01.2023

HACCP -

HM(OMAN)
04.2016 - 05.2016

FOH Manager

wagamama(BMI)
10.2014 - 09.2020

Restaurant Supervisor

Figs (by todd english)
02.2013 - 02.2014

Tr.Captain

St laurn business hotel
03.2008 - 07.2012

Hotel Management three year diploma - Hotel Management

DINA Institute
05.2004 - 05.2007

Restaurant manager

the pit Restaurant
1 2023

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Awdhesh SharmaRestaurant Manager