Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Native address
Disclaimer
Timeline
Generic
Awdhut Salunkhe

Awdhut Salunkhe

Mechanical Engineer
Dubai

Summary

  • With extensive experience as a specialized Mechanical Engineer in Automobile after-sales service, I prioritize customer satisfaction by delivering exceptional service. Over 9 years of professional expertise.
  • I efficiently provide technical support to channel partners, ensuring optimal product performance and excellent service availability for all customers.
  • My focus is on driving profitability for channel partners and contributing to overall business growth.
  • I have a proven ability to adapt to new technology knowledge, including Telematics for Fleet management, Driver behavior, Maintenance, Safety, Navigation, and Communication.
  • Additionally, I successfully establish organizational standards and values throughout the entire service network via our channel partners.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Technical Service - Customer Support

TVH India Ltd.
06.2022 - Current
  • Responsibility of Material handling equipment's like IC Engine & Electric forklifts with respect to service support.
  • Playing role where complaints need to be resolved through channel partner for concern resolution.
  • Overall ensuring the technical support to customer & manpower of workshop for mechanical failure & troubleshooting.
  • Analysis of Customer Surveys NPS and analysis the areas of improvement with respect to service.
  • Strong knowledge about maintenance suggestion parts to keep product up to date for better product user experience.
  • Connection with customers to understand the requirement & product concern and action plan for the route cause analysis.
  • Gathering information to enhance service quality and customer experience.
  • Meeting to customers for service / concern requirements & achieve customer satisfaction level.
  • To propagate awareness about safety and safe environment among workshop and customers.

Assistant Manager- Value Establishment

Mahindra & Mahindra LTD. Truck & Bus Division.
02.2016 - 05.2022
  • Ensuring Customer satisfaction Index- Courtesy, Resolution of Complaint, Timely Delivery, cost and job explanation.
  • Playing role where complaints need to be resolved through channel partner for concern resolution.
  • Data analysis of the product via Telematics based on performance & prognosis diagnostic for the better user experience & service quality.
  • Overall ensuring the technical support to customer & manpower of workshop for mechanical failure & troubleshooting.
  • Customer's vehicle performance monitoring of vehicles through telematics report and report sharing with customers for performance improvements.
  • Continuous monitoring of customer satisfaction through post-service feedback and taking necessary actions.
  • Audit Operational Audit & service processes to ensure compliance on monthly basis to improve the process and infrastructure which ensures the standard/ideal channel partner.
  • Assisting the dealers in conducting the service campaigns, customer meets as per the requirement and potential in the territory.
  • Follow-up on existing complaints with the product support team which are reported vide service complaint report.
  • Ensure to increase paid service revenue at the dealership like discount coupons, assistance in fitness certificate, non-warranty jobs and accidental vehicles business, which help to achieve both customer satisfaction and channel partner revenue.
  • Generate campaign plan, participate in camps to improve brand visibility and product visibility which helps business to channel partner.
  • Monitor and creates OPECO's with details like tyre life, maintenance cost, TAT, Freights etc
  • Testimony for product performance to build customer confidence over product.
  • Ensure uptime monitoring and time to time share the same data to Area business manager / Zonal Service Manager for further improvement plan.
  • Impart training for dealer technical staff, retail and key customers & drivers, mechanics based on latest product updates.
  • Supporting product sales teams with product demo trials to establish the product in the market territory.

Education

B.E. - Mechanical Engineering

Shivaji University

Diploma - Mechanical Engineering

Government Polytechnic College

SSC - undefined

Maharashtra State Board

Skills

Accomplishments

  • Increased number of resolved job tickets by 10% over previous year at TVH India Ltd.
  • Achieved 16% spare parts bossiness growth at TVH.
  • Achieved 10% repeat sales through effectively helping with Value Establishment at Mahindra & Mahindra Truck & bus India.
  • 100% customer satisfaction testimonials from Key account customers for the product performance & service support.
  • Product performance improvement & fuel saving programme through Imaxx telematics.
  • Received Spot awards for the product performance establishment in the territory against competitor's.

Software

SQL

OEM DMS

Native address

A/P. Islampur, Tal- Walwa, Dist- Sangli, Islampur, Maharashtra, INDIA

Disclaimer

I consider myself familiar with Mechanical Engineering aspects. I am also confident in my ability to work as an individual and an in a team. I hereby declare that the information furnished above is true to the best of my knowledge & belief.

Timeline

Technical Service - Customer Support

TVH India Ltd.
06.2022 - Current

Assistant Manager- Value Establishment

Mahindra & Mahindra LTD. Truck & Bus Division.
02.2016 - 05.2022

Diploma - Mechanical Engineering

Government Polytechnic College

SSC - undefined

Maharashtra State Board

B.E. - Mechanical Engineering

Shivaji University

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Awdhut SalunkheMechanical Engineer