AWEJ PATHAN
Pune
Summary
Highly skilled Application Support Analyst with experience in diagnosing, troubleshooting and resolving client issues. Strengths include strong analytical abilities, exceptional problem-solving skills and proficiency in various software applications. Previous roles involved improving system performance, enhancing user experience and contributing to team success through hard work and dedication.
Overview
8
8
years of professional experience
Work History
Application Support Analyst
STERIS(Expert Global Solutions PVT LTD)
Pune
04.2021 - Current
- Company Overview: STERIS provides innovative infection prevention, and other procedural products and services.
- Monitoring the Linux infrastructure and maintenance of OMC support services and applications.
- Retrieving data using SQL queries, providing data to the business for quality/audit purposes.
- Monitoring scheduled enterprise batches, analyzing failed jobs, and taking needful actions.
- Accessing the production server using Linux commands to access the log path and analyze logs.
- Application health monitoring, connecting with the L3 team for critical, high CPU utilization scenarios.
- Working on incident tickets and resolving them, following the methods and procedures in place, creating problem tickets, and referring them to the L3 team.
- Troubleshooting issues while maintaining agreed-upon service levels and resolving them.
- Usage of tools: Control-M, PuTTY, ServiceNow, JIRA, Aqua Data Studio, ITRS Geneos, CyberArk, etc.
- Operating Systems: Windows XP, Windows 7, UNIX (Red Hat Linux 6.0)
- Highlight your accomplishments, using numbers if possible.
- STERIS provides innovative infection prevention, and other procedural products and services.
Technical Support Engineer
CONCENTRIX PVT LTD
Pune
10.2020 - 04.2021
- Company Overview: Concentrix is a global provider of customer engagement services and technology
- Worked as technical support engineer for Dell (SEA)
- Monitoring the order flow and resolving order fallouts via Ticketing tool
- Adhere to documented processes and procedures
- Co-ordinating and follow ups with external teams via emails, messenger tool to get the out of scope errors resolved on priority
- Experience in Troubleshooting technical issues of Dell Software through remote session
- Diagnosing and repairing faults of Hardware and providing specialized investigation
- Experience in ITIL framework
- Concentrix is a global provider of customer engagement services and technology
PHP Developer
SHIPHA TECHNOLOGIES PVT LTD
Pune
05.2018 - 02.2020
- Company Overview: Shipha Technologies offers innovative web solutions and web application development
- Experience in Troubleshooting Queries
- Creating websites and applications for clients
- Consulting with clients, writing and testing code
- Designing website elements, updating applications based on customer feedback
- Shipha Technologies offers innovative web solutions and web application development
Officer
WIPRO TECHNOLOGIES
Pune
12.2016 - 04.2018
- Company Overview: Wipro Technologies is a leading global information technology, consulting, and business process services company
- Remote monitoring of network & client end connectivity via various tools such as Spectrum, MAGPIE
- Analyzing client requirement for the network, checking feasibility assignment according to product, quote preparations, network designing, providing IP address
- Provide technical support through email
- Provide Quotes according to user needs
- Wipro Technologies is a leading global information technology, consulting, and business process services company
Education
MSC - Computer Science
Savitribai Phule Pune University
01.2016
BSC - Computer Science
Savitribai Phule Pune University
01.2014
Skills
- Linux
- SQL
- Change Management
- Problem Management
- Incident Management
- Application Support
- Ticketing systems
- Troubleshooting
- Communication
- Collaboration
- Disaster recovery
- ITIL framework
Timeline
Application Support Analyst
STERIS(Expert Global Solutions PVT LTD)
04.2021 - Current
Technical Support Engineer
CONCENTRIX PVT LTD
10.2020 - 04.2021
PHP Developer
SHIPHA TECHNOLOGIES PVT LTD
05.2018 - 02.2020
Officer
WIPRO TECHNOLOGIES
12.2016 - 04.2018
MSC - Computer Science
Savitribai Phule Pune University
BSC - Computer Science
Savitribai Phule Pune University
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