Awes Fahmi

• Leading a diverse team of 150+ Service Delivery Managers, Solution Architects, Presales Consultants, Technical Designers and Implementers with consistent 90%+ employee engagement index.
• Accountable for Network Infrastructure solutions design and build of customers across the globe including partners and managed services providers.
• Built and Managed a high-performance culture and improved Technical Service Delivery of the team.
• Leading transformation with continuous improvement of quality, processes, best practices, governance and customer satisfaction ensuring cost savings and efficiency.
• Engaging and Managing top level stakeholders promoting collaboration with cross-functional organizations.
• Hiring, Mentoring and Coaching of the technical leaders to uplift their talent and creating a High Performing Team.

• Accountable for Incidents & Problem Management of top Customer Networks by handling PIR & RCA of the problems and providing permanent solutions.
• Responsible for Pre-Sales engagement, Project Planning, Risk Assessment and Mitigation, Process Optimization & Customer Success.

Responsible for Solution, Design & Configuration & Implementation of IPVPN services, ISDN Backup, Metro Ethernet, Internet Services, DSL Technologies and other IP related services in the Customer Edge and Provider Edge routers.

• Handled breakdown calls received by VPN Helpdesk from customers across India and performed 1st level troubleshooting of the IPVPN network.