Art and Painting
Awesh Kumar Vishwakarma
Service Center Manager
Waidhan, Singrauli,MP
Summary
Innovative Service Center manager with 4 years of experience in India's Top most Selling Consumer Electronics Brands. Successful at motivating a team of up to 6 people to work efficiently and cutting costs through organization and company streamlining. Committed to fantastic service.
Overview
2
2
Languages
2
2
Certifications
15
15
years of post-secondary education
7
7
years of professional experience
Work History
Service Center Manager
Xiaomi India
Singrauli, Madhya Pradesh
11.2020 - 01.2021
- Supervised daily operations of a Service center. Working in this position, I always checked that company all objectives are met, and all resources are used efficiently.
- Trained new employees on Company proper protocols and customer service standards.
- Resolved escalated customer issues and Taken Follow-ups with Incharge to ensure that appropriate actions were taken on customers Service requests.
Service Center Supervisor
V-Guard Industries ltd.
Singrauli, Madhya Pradesh
01.2020 - 01.2021
- Responded to customers service requests for product complaints and Products Enquires.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs).
Service Center Supervisor
Haier Appliances (I) Pvt. Ltd.
Singrauli, Madhya Pradesh
12.2019 - 01.2021
- Checked Allocated Service requests in Company CRM on regular basis and enquired those customers about their issues and Complaints they are facing with the company products.
- Promoted repeat customers by Explaining AMC Benefits and polices to company old existing customers whose products warranty are going to be expire or whose products warranty has been expired.
- Maintained Branch productivity and quality of service by establishing and maintaining KPI.
Customer Service Executive
Intex Technologies (I) Ltd.
Singrauli, Madhya Pradesh
05.2017 - 01.2021
- Answered Customer calls professionally to provide information about Service requests and its Status or to obtain details of their complaints.
- Referred unresolved customer grievances designated departments for further investigation next processes.
- Provided company Products Demonstration and policies to customers upon inquiry and answered questions via phone or email.
Customer Care Officer
Tek Care India Pvt Ltd.
Jabalpur, Madhya Pradesh
01.2016 - 04.2017
- Responded to customer appointments, enquiries or complaints for products, services and company information.
- Offered advice and assistance to customers, paying attention to their issues and needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School - CBSE Board
D.A.V. Centenary Public School
Amlori Project NCL, Singrauli 04.2003 - 05.2015
Diploma in Mechanical Engineering - RGPV- Bhopal
Govt. Polytechnic College
Waidhan Singrauli 06.2017 - 06.2020
Bachelor of Engineering - Vikram University
School Of Engineering And Technology
Ujjain 12.2020 - Current
Skills
Staff Management
Certification
[Certificate of Merit], [International Institute of Computer Technology]
Interests
Photo and Video Editing
Timeline
Bachelor of Engineering - Vikram University
School Of Engineering And Technology
12.2020 - Current
Service Center Manager
Xiaomi India
11.2020 - 01.2021
Service Center Supervisor
V-Guard Industries ltd.
01.2020 - 01.2021
Certified [Performer of the Year], [Intex Technologies] - [2019]
01-2020
Service Center Supervisor
Haier Appliances (I) Pvt. Ltd.
12.2019 - 01.2021
Diploma in Mechanical Engineering - RGPV- Bhopal
Govt. Polytechnic College
06.2017 - 06.2020
Customer Service Executive
Intex Technologies (I) Ltd.
05.2017 - 01.2021
Customer Care Officer
Tek Care India Pvt Ltd.
01.2016 - 04.2017
[Certificate of Merit], [International Institute of Computer Technology]
01-2014
High School - CBSE Board
D.A.V. Centenary Public School
04.2003 - 05.2015
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