Genesys Pure Cloud
A XAVIER PRINCE
Senior Software Engineer
Chennai
Summary
Overall 8+ years of experience in IT. This experience includes 7+ years of experience on contact center technologies. I have predominantly worked on the Avaya, Cisco and Genesys Pure Cloud IVR. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Senior Software Engineer
CNSI
Chennai
06.2019 - Current
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Trained and mentored junior developers and engineers, teaching skills in IVR and working to improve overall team performance.
- Worked with development teams to correct problems and run test scenarios.
- Promoted experience with Kubernetes, Docker and Amazon Web Services.
Associate
Cognizant
Chennai
05.2018 - 05.2019
- Specialized in IVR (Interactive Voice Response) application development, hosted on, , Cisco and Genesys Pure Cloud Platform
- Expertise in designing call flows and excellent troubleshooting skills
- In-depth knowledge of IVR developing.
- Managed customer relations through communication and helpful interactions.
- Liaised with customers to assist with computing operations and resolve concerns.
- Created solutions for customers to satisfy specific needs, quality and budget.
Software Engineer
TeleApps
Chennai
11.2014 - 04.2018
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Identified and documented project changes with proactive budget oversight.
- Provided direction and guidance to process improvements and established policies.
Software Engineer Trainee
Giri Trading Pvt Ltd
Chennai
06.2013 - 04.2014
- Collaborated effectively with members of software development team and personnel in other departments.
- Wrote clear, clean code for various projects.
- Prepared and submitted reports and other documentation to assist development team members.
- Partnered with team members to learn best practices in software design.
- Worked closely with peers to identify issues and provide suitable resolutions.
- Analyzed source code to identify functionality issues.
Education
B.TECH - Information Technology
Prathyusha Institute OfTechnology AndManagement
Thiruvallur 09.2009 - 05.2013
HSC - Computer Science
Avichi Higher Seconday School
Chennai 06.2008 - 04.2009
SSLC -
Avchi Higher Seconday School
Chennai 06.2006 - 04.2007
Skills
IVR Development
Java, Spring boot, Core Java
Avaya AEP, Call flow Development
Genesys Pure Cloud, Call flow Development
Cisco UCCX and UCCE
Accomplishments
- Resolved product issue through consumer testing.
- Received an SPOT award from CNSI.
- Key contributor in the design and implementation of new features for IVR Team.
Personal Information
Current Address : No 35, G.A.A Khan 8th St, Thousand lights, Chennai- 600006. Passport details : L2284930
Software
Avaya AAOD 7, 8
Cisco UCCX, UCCE and CVP
Java, Spring boot
Interests
Playing chess
Music
Timeline
Senior Software Engineer
CNSI
06.2019 - Current
Associate
Cognizant
05.2018 - 05.2019
Software Engineer
TeleApps
11.2014 - 04.2018
Software Engineer Trainee
Giri Trading Pvt Ltd
06.2013 - 04.2014
B.TECH - Information Technology
Prathyusha Institute OfTechnology AndManagement
09.2009 - 05.2013
HSC - Computer Science
Avichi Higher Seconday School
06.2008 - 04.2009
SSLC -
Avchi Higher Seconday School
06.2006 - 04.2007