Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Ayan Banerjee

Ayan Banerjee

Kolkata

Summary

Dedicated and results-driven Senior FinCrime Analyst with over 10 years of experience across AML, KYC/CDD/EDD reviews, SAR drafting, transaction monitoring, fraud detection, chargeback operations, and regulatory compliance. Proven expertise in identifying suspicious activities, performing high-risk investigations, ensuring BSA/AML compliance, and mentoring teams to improve quality and efficiency. Strong background in working with global financial institutions including FutureSoft, Revolut, CBA Services, and PayPal. Adept at leading cross-functional collaboration, regulatory reporting, and enhancing compliance frameworks through data-driven insights and operational best practices.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Fraud Investigations Analyst

FutureSoft India Pvt Ltd
02.2025 - Current
  • Led fraud investigation and risk mitigation initiatives to safeguard financial assets, leveraging data-driven analysis to proactively detect and prevent suspicious activities.
  • Played a pivotal role in strengthening the security of customer accounts and preserving the integrity of financial transactions, resulting in measurable reductions in fraud-related losses.
  • Lead transaction monitoring and investigations on high-risk customers for the PwC USAA Project aligned with AML/BSA standards.
  • Conduct comprehensive 360 reviews of triggered alerts, identifying patterns indicative of money laundering, fraud, and other suspicious activity.
  • Draft investigative narratives and recommend escalation or SAR filing decisions as per client compliance protocols.
  • Collaborate on quality assurance (QA) efforts to ensure adherence to AML regulatory standards and data integrity.
  • Mentor junior team members on complex case handling, ensuring investigation accuracy and regulatory adherence.
  • Identified fraud anomalies, reducing false positive alerts by 28% and improving detection accuracy by 20%.
  • Successfully identified and mitigated fraudulent activities, contributing to the reduction of financial losses.
  • Improved accuracy and efficiency of fraud detection processes through the implementation of technology and process enhancements.

Fincrime Analyst

Revolut Technologies India Pvt Ltd
04.2023 - 07.2024
  • Company Overview: (Remote)
  • Responsible for mitigating financial crime by analyzing transactions, conducting risk assessments, and implementing preventive measures.
  • Played a crucial role in safeguarding the company's reputation and protecting customers from financial losses.
  • Managed transaction monitoring, chargeback, KYC remediation, CDD and EDD reviews, and real-time risk assessments across UK, Europe and Australian customer portfolios.
  • Led QA/QC audits that increased operational accuracy by 32%, ensuring regulatory reporting consistency.
  • Investigated flagged transactions for potential suspicious activities, drafting comprehensive SAR summaries.
  • Assisted with compliance testing, internal look-back reviews, and collaborated with product teams to enhance digital fraud controls.
  • Provided AML-related training to new team members to drive awareness and consistency across processes.
  • (Remote)
  • Improved transaction integrity and significantly reduced financial risks through the implementation of enhanced fraud detection measures.

Senior Operations Analyst

CBA Services Pvt Ltd
11.2021 - 03.2023
  • Company Overview: (Bengaluru)
  • Led chargeback management, fraud analysis, and operational process enhancements, ensuring a strong control environment and consistent risk mitigation across critical workflows.
  • Drove team transformation by implementing performance improvement strategies, boosting operational efficiency, and proactively minimizing financial losses through targeted risk interventions.
  • Handled dispute and chargeback operations for Bankwest with a focus on fraudulent transaction analysis and AML risk identification.
  • Conducted root cause analysis on fraudulent transactions, proposing enhanced KYC and screening protocols.
  • Collaborated in quality improvement projects and conducted compliance reviews to ensure accuracy and timely resolutions.
  • Led offshore QA/QC audits, achieving a 95% quality assurance score within six months.
  • Trained and mentored analysts, helping enhance investigative quality and performance.
  • (Bengaluru)
  • Successfully transformed an underperforming team into top performers, exceeding performance targets within a six-month timeframe.
  • Played a pivotal role in enhancing fraud detection measures and chargeback handling processes, resulting in a significant reduction in fraudulent activities and financial losses.

Customer Solutions Agent L3 (Interim Supervisor)

PayPal India Pvt Ltd
07.2019 - 10.2021
  • Company Overview: (Bengaluru)
  • Responsible for providing high-quality customer support, resolving complex inquiries and issues, identifying and mitigating fraud risks, and ensuring compliance with established procedures.
  • Stepped into a supervisory role, providing guidance and support to team members, leading training initiatives, and ensuring operational excellence.
  • Investigated high-risk transactions and dispute escalations, ensuring compliance with PayPal's AML/KYC policies.
  • Led teams in fraud detection initiatives, account reviews, and chargeback mitigation.
  • Ensured confidentiality and data protection standards were maintained across all investigations and escalations.
  • Delivered compliance training sessions, contributing to an 18% improvement in Net Promoter Scores (NPS).
  • (Bengaluru)
  • Successfully boosted Net Promoter Scores (NPS) through targeted training programs and process improvements, demonstrating a significant impact on customer satisfaction.
  • Successfully transitioned into an Interim Supervisor role, effectively leading and managing a team of customer support agents while maintaining high levels of service quality and efficiency.

Education

EPGPM/Executive PG Program - undefined

Indian Institute of Social Welfare and Business Management (IISWBM)
01.2025

B.Tech - undefined

Calcutta Institute of Technology
07.2010

Skills

  • Fraud Detection
  • Risk Mitigation
  • AML
  • KYC
  • Transaction Monitoring
  • Chargeback Management
  • QA/QC Audits
  • MIS Reporting
  • Microsoft Excel
  • SAR
  • Sanctions Screening
  • Leadership
  • Communication
  • Teamwork
  • Problem-Solving
  • Adaptability
  • Time Management
  • Decision-Making
  • Mentoring
  • Fraud Prevention & Detection
  • Risk Management & Compliance
  • Team Leadership & Development
  • Operational Process Improvement
  • Stakeholder Collaboration & Communication

Certification

  • Project Management Assessment - Basics, 2024, LearnTube.ai
  • Introduction to Financial Analysis, 2024, LearnTube.ai
  • AML, KYC & Compliance Concepts, 2022, Udemy

Languages

English
Hindi

Timeline

Senior Fraud Investigations Analyst

FutureSoft India Pvt Ltd
02.2025 - Current

Fincrime Analyst

Revolut Technologies India Pvt Ltd
04.2023 - 07.2024

Senior Operations Analyst

CBA Services Pvt Ltd
11.2021 - 03.2023

Customer Solutions Agent L3 (Interim Supervisor)

PayPal India Pvt Ltd
07.2019 - 10.2021

EPGPM/Executive PG Program - undefined

Indian Institute of Social Welfare and Business Management (IISWBM)

B.Tech - undefined

Calcutta Institute of Technology

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Ayan Banerjee