Ayan Bose

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Developed space planning concepts, color palette selections, and textile presentations.
• Conducted site visits and meetings with clients to gather necessary information for successful project execution.
• Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
• Specified appropriate products and materials to meet project objectives and design scheme.
• Enhanced client satisfaction by delivering innovative and functional interior design solutions.

• Advised customers on product range, price, delivery, warranties and product use.
• Resolved customer complaints by actively listening to concerns and providing satisfactory solutions promptly.
• Monitored competitor activity, adjusting sales strategies to maintain a competitive edge.
• Replenished items and organized displays to keep stock looking professional.
• Conducted market research to stay informed about industry trends and customer preferences.
• Facilitated training sessions for new staff, imparting product knowledge and sales techniques.
• Collaborated with interior designers on projects, offering expert advice on furniture selection and placement.

• Analyzed sales data to identify trends, adjust strategies, and maximize profitability.
• Managed a team of 70+ staff, fostering a collaborative environment to boost sales performance.
• Optimized supply chain logistics, ensuring timely stock replenishment and minimizing overstock.
• Conducted regular performance reviews, motivating staff towards career progression.

• Trained new employees in customer service standards and store policies.
• Handled customer complaints with empathy and professionalism, restoring customer satisfaction.
• Organized staff schedules, holiday roster, and shift patterns to ensure seamless store operations.
• Conducted regular training sessions on customer service excellence and product knowledge.
• Led the visual merchandising efforts, creating captivating displays that drove product sales.
• Attended meetings with head office to assist in developing store strategies, such as sales, awareness and growth.
• Closely monitored team performance, identifying improvements and managing change.
• Managed complex customer complaints, offering smart solutions for continued customer satisfaction and loyalty.

• Merchandised displays to showcase new and popular items.
• Assisted store managers in developing strategies, including sales, awareness, performance and cost reductions.
• Assisted customers with product selection, offering expert advice to enhance shopping experience and drive sales.
• Managed team of retail assistants, delegating tasks and monitoring performance for optimal store operation.
• Closely monitored stock levels and product performance, reordering in-demand items to meet customer purchase trends.

• Installed, configured, and maintained computer hardware, software, systems, networks, printers, and scanners to support business operations.
• Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.
• Conducted tactical troubleshooting to identify faults.
• Optimized system configurations to improve speed, efficiency, and reliability of IT operations.

GPA: 65.04%

GPA: 60.05%