Summary
Overview
Work History
Education
Skills
Projects
Accomplishments
Software
Certification
Interests
Work Availability
Timeline
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Ayan Chakraborty

Ayan Chakraborty

Subject Matter Expert - Sales Order Management, Supply Chain Logistics & Collection
Hyderabad,Telangana

Summary

Experienced & dedicated professional bringing 14 years of experience in leading and coordinating order management, purchasing, logistics, collections, customer master management and supply chain management.

Currently working as Senior Accountant and a process owner for Qualcomm RF360 order management and accounts receivable operations, and focused on improving company financial operations and streamlining order to cash processes using effective leadership, planning and decision-making abilities.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Senior Accountant / Assistant Manager

Qualcomm
Hyderabad, Telangana
08.2021 - Current
  • Business owner of Collection & Credit management for Qualcomm - RF360.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Order releases for high risk account after credit review.
  • Handled Project/Work orders and Contract creation.
  • Handled customer credit applications and partnered with Finance & Sales for approval and account setup.
  • Reviewed payment terms and conditions with customers to comply with company policy.
  • Handled E2E software license ordering and purchasing.
  • Sent emails to communicate order status and informed customers of back-orders or shipping delays.
  • Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
  • Completed in-depth research to investigate claims and resolve problems.
  • Monitored aging accounts and reached out to customers to discuss payments.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Performed credit reviews on corporations to assess financial conditions.
  • Placed customer accounts on hold due to past due payments.
  • Quarterly sales forecasting and analysis for production planning and inventory optimization.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Produced weekly status reports detailing logistic operations and problems.
  • Reviewed documents and accounts for discrepancies and resolved variances.
  • Recorded all information regarding financial status of customers.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Verified discrepancies and resolved clients' billing issues
  • Reconciled daily AR ledger and verified proper posting.
  • Updated aging reports based on daily audits.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Assistant Manager

Genpact
Hyderabad, Telangana
07.2014 - 08.2021
  • Placing orders with suppliers, after verifying required volumes and specifications, detailing price, quality, quantity, delivery date and any special arrangements which may be necessary.
  • Handled high-volume paperwork and collaborated with Custom & Sales department to resolve invoicing and International shipping problems.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Organized purchase and delivery of materials needed for various contracts.
  • Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
  • Handled day-to-day shipping and receiving overseeing more than 80 packages per day.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Organizing delivery of orders by evaluating different transport or shipping alternatives in terms of cost, time and reliability.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product returns.
  • Following up orders and communicating with all departments concerned expected delivery dates.
  • Experience in LTL, TL, TC, HC, Barge, vessel transport management and freight management.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
  • Execute transport planning of shipments and forecasting.
  • Inventory maintenance for Out Of Stock materials.
  • High proficiency of International Logistics and Export/ Import regulations around world.
  • Ability to identify/manage risks and opportunities during logistics process in order to ensure optimum results
  • Conducted forecasting to determine possible changes and issues for supply chain business.
  • Closely monitored accounts to post timely payments and resolve billing discrepancies.
  • Coordinating customs clearing and forwarding of merchandise.
  • Actively supervise team via workload and reallocation monitoring, recruitment, performance management, disciplinary, training, etc

Process Associate

Capgemini
Gurugram, Haryana
05.2012 - 06.2014
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Handled Project/Work order per agreed project contract.
  • Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
  • As per project issued blanket purchase order to vendor.
  • Review and approve draft letter of credit as per UPC 600.
  • L/C submission and Trade documentation to Bank.
  • Issue and submit final draft COO to Chamber of Commerce.
  • Ability to coordinate accurately daily activity between origination locations and freight companies, to ensure goods are shipped most timely and efficient manner;
  • Handled customer credit applications and partnered with Credit Manager for approval and account setup.
  • Assisted customers by providing tracking information and resolving shipping or merchandise issues.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Handled E2E software license ordering and purchasing.
  • Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product returns.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Handled account payments and provided information regarding outstanding balances.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Managed over 30 customer calls, Emails and SAP Workflow per day.

Customer Service Associate

WNS Global Services
Gurugram, Haryana
02.2010 - 03.2012
  • Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
  • Handled Project/Work order per agreed project contract.
  • Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
  • Order configuration in ERP & third party vendor application per project release.
  • As per project issued blanket purchase order to vendor.
  • Handled Airline network installation projects as per project WBS Model.
  • Maintained knowledge of new product offerings and changes for order provisioning processes.
  • Navigated through Oracle ERP & Tracking systems to build, track and monitor orders.
  • Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
  • Handled E2E software license ordering and purchasing.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Processed and entered all customer orders into database and provided proactive customer service for all accounts.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

MBA - Management Information Systems

Sikkim Manipal University
New Delhi
05.2010 - 08.2012

Bachelor of Commerce - Accounting And Business Management

University Of Allahabad
Allahabad
05.2006 - 04.2009

Skills

Employee performance evaluations

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Projects

  • Robotic Automation For Order Entry Process : The process is to automate the Order Entry Process in SAP ERP to sending Order acknowledgement from MS outlook to the customer. This project is for one of the world largest chemical manufacturing industry LyondellBasell, I was a project lead and subject mater expert for Order Management and Order to Cash.
  • Robotic Automation For Advanced Shipping Notification : The process is to automate the Inbound delivery processing in SAP ERP to sending Advanced Shipping Notifications to the warehouse for processing goods receipt. This project is for one of the world largest electrical engineering industry Yokogawa Electric, I was a subject mater expert and lead process designer for Logistics solutions.
  • Robotic Automation For Invoice Processing : The process is to automate the Logistics invoice processing in SAP Readsoft ERP. This project is for one of the world largest electrical engineering industry Yokogawa Electric, I was a subject mater expert and lead process designer for Logistics solutions.

Accomplishments

  • Collaborated with team of RPA in the development of automation project of Automated sales and purchase order entry with cost saving of $2.6M Annually.
  • Resolved product issue through user acceptance testing.
  • Used Automation Anywhere to develop automated sales and purchase order entry in ERP.
  • Successfully completed 2 process reengineering project with total FTE release from 10 to 4.
  • Successfully completed 2 process transition for Supply Chain Project.
  • Rewarded 6 times employee of the Quarter.
  • Rewarded 2 times as Manager Stars.

Software

SAP

JIRA

SalesForce

Oracle 110

Bolero

Certification

Certified Senior Professional in Supply Management, NLPA - 2017-2023

Interests

Traveling

Photography

Reading

Music

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Accountant / Assistant Manager

Qualcomm
08.2021 - Current

Assistant Manager

Genpact
07.2014 - 08.2021

Process Associate

Capgemini
05.2012 - 06.2014

MBA - Management Information Systems

Sikkim Manipal University
05.2010 - 08.2012

Customer Service Associate

WNS Global Services
02.2010 - 03.2012

Bachelor of Commerce - Accounting And Business Management

University Of Allahabad
05.2006 - 04.2009

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Ayan ChakrabortySubject Matter Expert - Sales Order Management, Supply Chain Logistics & Collection