Ayan Chatterjee
Delhi
Summary
Dynamic AR Billing Specialist with proven expertise at MD Capital LLC in accounts receivable management and problem-solving. Recognized for enhancing cash flow through effective billing processes and maintaining accurate records. Adept in CRM systems and communication, consistently delivering exceptional client support and achieving high satisfaction rates.
Overview
3
3
years of professional experience
Work History
Accounts Receivable Billing Associate
M&D Capital Premier Billing, LLC
New Delhi
11.2025 - Current
- Processed invoices to ensure timely billing for clients.
- Maintained accurate records of accounts receivable transactions.
- Resolved billing issues by collaborating with internal teams and clients.
- Monitored account aging reports to identify overdue payments.
- Processed billing inquiries and resolved customer account discrepancies promptly.
- Verified invoice procedures to validate customer contracts and maintain billing communication.
Representative, Operations
Concentrix
Gurugram
01.2024 - 01.2025
- Supported daily operations and client communication, ensuring smooth workflow and timely issue resolution across multiple departments.
- Handled 60+ customer interactions per day, achieving 95% satisfaction rates through effective communication and problem-solving.
- Developed new skills in CRM systems, time management, and multitasking, preparing for growth in diverse professional environments.
Associate-Customer Support
Tech Mahindra
Noida
01.2023 - 01.2024
- Delivered responsive and empathetic support to clients, resolving inquiries and technical issues across chat, and email channels.
- Recognized for consistent attendance, professionalism, and problem-solving within the customer service team.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
Education
Bachelor's - Computer Application
Amity Univsersity Online
Noida01.2025
Intermediate (XII) - PCB
MCL Saraswati Bal Mandir Sr Sec School
New Delhi01.2019
High School (X) -
MCL Saraswati Bal Mandir Sr Sec School
New Delhi01.2017
Skills
- Software Installation Expert
- Communication Expert
- Microsoft Office Experienced
- Problem-Solving Expert
- Customer Service Expert
- Network Troubleshooting Expert
- Computer Hardware Expert
- Systems Administration Skillful
- Microsoft Windows Expert
- Customer service
- CRM systems
- Time management
- Technical support
- Billing software
- Accounts receivable management
- Power BI tools
Websites
Hobbies and Interests
- Playing guitar and exploring new music.
- Learning about computers, software, and new technology trends.
- Playing competitive FPS games to enhance focus, teamwork, and strategic thinking.
Projects
ONLINE FOOTWEAR SHOPPING MANAGEMENT SYSTEM, 01/01/25, 12/31/25, Enhancement of E-Commerce Shopping Experience. The project contributes to improving the overall customer experience by providing a user-friendly interface for browsing, ordering, and tracking orders in an online footwear store. For store administrators, the system offers a simple interface for adding, editing, and deleting products in the inventory. This ensures that product details such as pricing, images, descriptions, and stock levels are always up to date. The system incorporates security features such as user authentication (login/signup), secure password storage (hashing), and session management to prevent unauthorized access. Data Analytics Process, 01/01/25, 12/31/25, Developed and implemented a comprehensive data analytics process, streamlining data collection, cleaning, and transformation pipelines. Utilized SQL to automate data extraction and preprocessing, reducing manual effort by 30% and enhancing data accuracy., https://drive.google.com/drive/folders/1Kk990W1pdQ6CbZsHf2yOURoJi2kjWFoS?usp=sharing
Personal Information
Title: Representative, Operations
Languages
- Hindi
- Bengali
- English, Highly Proficient
- Hindi, Highly Proficient
- Bengali, Fluent
Timeline
Accounts Receivable Billing Associate
M&D Capital Premier Billing, LLC
11.2025 - Current
Representative, Operations
Concentrix
01.2024 - 01.2025
Associate-Customer Support
Tech Mahindra
01.2023 - 01.2024
Bachelor's - Computer Application
Amity Univsersity Online
Intermediate (XII) - PCB
MCL Saraswati Bal Mandir Sr Sec School
High School (X) -
MCL Saraswati Bal Mandir Sr Sec School