Ayan Dutta
Kolkata
Summary
Dynamic sales coordinator with over 10 years of experience in streamlining operations and enhancing customer satisfaction across various roles. Proven expertise in managing sales processes and back-office operations, contributing to improved team performance and service delivery. Proficient in customer service and effective communication, ensuring a collaborative work environment. A fast learner dedicated to driving results and supporting organizational growth in the sales sector.
Overview
14
14
years of professional experience
Work History
Enterpreneur
SPECTICALS
Kolkata
03.2018 - Current
- Established and managed a successful optical business, specializing in eyewear sales, eye care services, and optical products
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 15% increase in sales
- Managed inventory, supplier relationships, and financial operations to ensure efficient business performance
- Provided expert advice on eyewear selection, vision care products, and optical lens technologies
- Built strong relationships with suppliers and negotiated better pricing for higher profit margins
Customer Service Executive
SKF PVT LTD
Kolkata
09.2017 - 03.2018
- Provided timely responses to customer enquirers and requests, resulting customer satisfaction
- Handled customer inquiries via phone, email, and chat, resulting decrease in wait times
- Resolved customer complaints in a timely and effective manner, resulting customer satisfaction
- Developed and implemented a customer feedback system that identified areas for improvement
- Analyzed customer feedback and created reports for management to help them make informed decisions
- Resolved customer complaints with empathy and professionalism, resulting reduction in customer dissatisfaction
- Provided training to customer service agents on the latest customer service technologies and tools
Sales Coordinator
Sonepar (ESK Automation)
05.2015 - 11.2017
- Served as a Sales Coordinator at Sonepar (ESK Automation), where responsibilities included managing sales operations and ensuring effective communication between the sales team and clients
- Demonstrated strong organizational skills to streamline processes and enhance productivity within the sales department
- Collaborated closely with team members to support sales initiatives and maintained accurate records of sales activities
- Successfully coordinated multiple sales projects, leading to a 20% increase in sales efficiency
- Enhanced customer satisfaction by providing timely and accurate information regarding product availability and order status
- Implemented a new tracking system for sales orders, resulting in improved order processing times
- Deal with the international client in daily basis
- Processing PO to different vendors (like Rittal, Prosoft, Yokogawa, Weidmuler, Belden etc) after stock allocation within 48 hrs of receiving order
- Responsible to give report to Business Head in weekly basis
- Sending the ISCALA(Software) Purchase Order along with the excel PO format to logistics immediately on receipt for GRN
- Following up with vendor for warranty materials and Tracking movement of materials from Rockwell Automation to customer and ensuring that it reaches customer on time
- Rasing warranty replacement request to vendor
Sales Coordinator
Narendra Trading Company
01.2013 - 05.2015
- Held the position of Sales Coordinator at Narendra Trading Company, where the focus was on facilitating sales operations and providing support to the sales team
- Engaged in regular communication with clients to understand their needs and provide appropriate solutions
- Worked diligently to maintain client relationships and promote company products effectively
- Achieved a 15% increase in client retention through effective communication and follow-up strategies
- Assisted in the development of marketing materials that improved product visibility and sales
Back Office Operation
Devi Consultancy
01.2011 - 12.2012
- Contributed to the operations team as a Back Office Operation staff member at Devi Consultancy
- Responsibilities included handling administrative tasks and supporting various operational processes
- Ensured that all data was accurately entered into the system and maintained a high level of organization
- Streamlined data entry processes, reducing errors by 30% and increasing overall efficiency
- Provided vital support during peak periods, ensuring that client requests were addressed promptly
Education
SAP ERP - SALES AND DISTRIBUTION
FUTURESOFT MANAGEMENT
Kolkata01.2013
B.Com (Hon’s) - Marketing
Calcutta university
02.2010
Higher Secondary -
Rishi Arobinda Institution
02.2007
Secondary -
Jagabandhu Institution school
02.2005
Skills
- Effective Time Management
- Leadership
- Communication
- Ability to Work in a Team
- Communication Skills
- Sales Operations
- Customer Service
- Effective Communication
- Team Collaboration
- Process Improvement
- Client Retention
Hobbies and Interests
- Bike Riding
- Cricket
- Football
- Table Tennis
- Travel
Languages
- English,
- Hindi,
- Bengali,
Personal Information
Title: Sales Coordinator
Timeline
Enterpreneur
SPECTICALS
03.2018 - Current
Customer Service Executive
SKF PVT LTD
09.2017 - 03.2018
Sales Coordinator
Sonepar (ESK Automation)
05.2015 - 11.2017
Sales Coordinator
Narendra Trading Company
01.2013 - 05.2015
Back Office Operation
Devi Consultancy
01.2011 - 12.2012
SAP ERP - SALES AND DISTRIBUTION
FUTURESOFT MANAGEMENT
B.Com (Hon’s) - Marketing
Calcutta university
Higher Secondary -
Rishi Arobinda Institution
Secondary -
Jagabandhu Institution school
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