Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Personal Information
References
Timeline
Generic

Ayan Ghosh

Kolkata

Summary

Process evangelist, Program Managemer and Quality System Management expert with extensive experience in defining and managinf quality systems and driving continual process improvement. Successfully directed cross-functional Scrum teams to enhance service delivery and execute strategic initiatives, leading to significant operational improvements. Proficient in quality assurance, automation of business processes, and cost-effective strategy implementation. Demonstrated ability to lead teams, optimize workflows, and enhance overall business performance through innovative problem-solving

Overview

23
23
years of professional experience
3
3

Certifications

19
19
years of post-secondary education

Work History

Director – Business Excellence /Program Management Officer

TCG Digital Solutions Pvt. Ltd
Kolkata
11.2019 - Current
  • Established governance for Program management at enterprise-level engagements
  • Facilitated change management processes, supporting the organization and stakeholders through program transitions
  • Engaged with project teams and process groups to facilitate successful CMMI Level 3 reappraisal as Appraisal Team Member
  • Applied Program management best practices for delivering best possible results to customers
  • Led definition of organization and project processes leading continual improvement programs
  • Analyzed consolidated organization metrics to drive strategic improvements.
  • Ensured adherence to quality standards through rigorous audit processes.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Enhanced customer satisfaction through the development of service improvement initiatives.
  • Led 6+ cross-functional Scrum teams in driving project completion within budget and deadlines across multiple domains (Oil & Gas, Life Sciences, Insurance, Aviation)
  • Data-driven in-depth analysis of IT operational metrics against Best-In-Class targets and plan for improvement
  • Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
  • Compiled reports on project progress, costs and other related data for senior management review.
  • Audited business operations and processes to enhance brand and manage compliance.

Senior Technical Consultant

RS Software
Kolkata
01.2012 - 11.2019
  • Instrumental in defining and refining organizational processes for both classical models such as Waterfall and adaptive models such as Agile Scrum
  • Process improvement consultation with customers of the delivery organization and driving teams which implement accepted opportunities
  • Executing 6-Sigma projects for reduction in Cycle-Time thus increasing process efficiency both business processes
  • Assisting Project teams in carrying out Root Cause Analysis for common defects, poor Customer Satisfaction and developing Action Plans for the reduction of the same
  • Working extensively with organization business processes and external customers to understand automation needs and implementing automation in such processes
  • Managing internal Automation group, which is instrumental in identifying automation needs, implementing such automation and maintaining the automation systems
  • Conducting Internal Quality Audit for Projects under different customers and tracking the emanating Action Items to closure
  • Developing Test Process Framework for Testing Projects aligning to the best industry practices in the area
  • Defining Organization and Project Metrics and analyzing consolidated Organization Metrics for identifying opportunities of improvement
  • Development of Knowledge Management framework and Application for recording and analysis of knowledge penetration within organization
  • Have worked extensively with the Project Management layer of the Delivery Organization in identifying risks, developing response strategies and contingency plans as well as tracking the same to closure
  • Training internal resources to increase appreciation of the ISO 9001:2015 and the CMMi Institute Quality Standards
  • Reviewing Manuals of different Support Functions and helping internal processes increase their efficiencies through identification of process improvement opportunities through study of the Manuals
  • Drawing up updated Audit checklists based on updated and approved manuals

Program Consultant

Karshan Technologies Private Limited
Kolkata
05.2011 - 12.2011
  • Working with third party consultant and Project team towards defining the Process Framework for the Organization
  • Assisting Project Teams in accumulating and recording data for use to define Metrics Plan for the Organization as well as helping the Organization define its quality benchmarks
  • Assist Project team in adhering with the defined process through continuous monitoring and application of Preventive Action.
  • Coordinating with the Third-Party vendor during the certification exercise by CMMi.
  • Train organization resources in the ISO 9001:2008 and the CMMi Institute standards

Senior Associate

Cognizant Technology Solutions Limited
Kolkata
01.2002 - 02.2011
  • Technical lead: Provide direction and guidance as well as direct involvement in analysis, design, construction and testing of software for Mainframe Legacy Systems.
  • Delivery Management – responsible for the maintenance of client-mandated quality of all work delivered to onsite/client with due diligence to schedules and deadlines
  • Resource Management – responsible for staffing of Project team, identifying resource needs and procurement of resources on need basis from available pool.
  • Risk Management – responsible for identification of risks, drawing up of mitigation measures and reporting of all perceived risks on periodic and timely basis to senior management
  • Quality and Metrics Management – responsible for the maintenance of process quality artifacts, defect-tracking and causal analysis of such defects and measurement of Project performance through capturing and reporting of metrics on monthly basis. Quality coordinator and internal auditor for PPQA within the Project.
  • People Management - responsible for managing team-member aspirations, motivation, training needs; conflict resolution
  • Logistics and Operations Management – responsible for managing day-to-day operational and logistic needs for team-members
  • Knowledge Management – responsible for creation and updating of knowledge documents related to the project, training of team-members introduced to the Project on technical and business requirements for the Project.

Education

Master of Computer Applications -

Jadavpur University
Kolkata
08.1998 - 06.2001

Bachelor of Science With Honours - Statistics

Presidency College
Kolkata
09.1995 - 04.1998

Indian School Certificate -

St. James School
Kolkata
04.1993 - 03.1995

Indian Certificate of Secondary Education -

Julien Day School
Kolkata
04.1981 - 03.1993

Skills

  • Program Management
  • Process Improvement
  • Process Maturity
  • Risk Assessment
  • Quality Assurance
  • Change Management
  • Business Process Automation
  • Data analysis
  • Metrics development
  • Cross-functional collaboration
  • Stakeholder engagement
  • Cross-functional team management

Certification

  • ISO 9001:2008 Internal Auditor, TUV Nord
  • Six Sigma Green Belt, 2014, Indian Statistical Institute, Bangalore
  • Winter School of Deep Learning 2023, Indian Statistical Institute, Kolkata

Extracurricular Activities

  • Keen interest in quizzing and have been regular participant in quiz contests through school till corporate-level.
  • Avid writer - founder and editor of Project Magazine in organizations worked for.
  • Managing and coaching cricket teams representing the organization and its business units.

Personal Information

  • Date of Birth: 07/31/76
  • Gender: Male
  • Nationality: Indian

References

References available upon request.

Timeline

Director – Business Excellence /Program Management Officer

TCG Digital Solutions Pvt. Ltd
11.2019 - Current

Senior Technical Consultant

RS Software
01.2012 - 11.2019

Program Consultant

Karshan Technologies Private Limited
05.2011 - 12.2011

Senior Associate

Cognizant Technology Solutions Limited
01.2002 - 02.2011

Master of Computer Applications -

Jadavpur University
08.1998 - 06.2001

Bachelor of Science With Honours - Statistics

Presidency College
09.1995 - 04.1998

Indian School Certificate -

St. James School
04.1993 - 03.1995

Indian Certificate of Secondary Education -

Julien Day School
04.1981 - 03.1993

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Ayan Ghosh