Ayan Karmakar
Deputy Operations Manager – School & Hospitality Operations
Hyderabad
Summary
Accomplished Deputy Manager of Operations with extensive experience in managing and optimizing operational processes within the education and hospitality sectors. Proven track record in enhancing operational efficiency, reducing costs, and improving team productivity through strategic planning and workforce management. Demonstrated expertise in inventory control, supply chain coordination, and time management mastery. Adept at facilitating change management initiatives and cross-departmental communication to ensure seamless operations. Career goal: to leverage operational expertise to drive continuous improvement and innovation within a dynamic organization.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Deputy Manager of Operations
MERU INTERNATIONAL SCHOOL
Hyderabad
01.2024 - Current
- Facilitated better management reporting by improving information flow through upgraded processes.
- Generated in-depth reports on operational performance.
- Oversaw daily operations, coordinating tasks amongst team members to maximise productivity and efficiency.
- Delivered projects focused on operational infrastructure upgrades, resulting in improved efficiency and cost reduction.
- Facilitated change management initiatives, guiding teams through transitions and maintaining operational continuity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance.
Assistant Operations Manager
OAKRIDGE INTERNATIONAL SCHOOL
08.2021 - 12.2023
- Managed and executed all school events (academic, cultural, and official) from planning to successful completion, ensuring high standards and coordination.
- Oversaw Food & Beverage services for approximately 800 students, 221 teachers, and 32 admin staff, including daily snack service and event catering.
- Handled menu planning and collaborated with nutritionists and vendors to maintain food quality, hygiene, and satisfaction.
- Responsible for vendor selection, negotiation, and coordination for events, supplies, printing materials, and other school operational needs.
- Supervised a team of 54 housekeeping staff, ensuring cleanliness, hygiene, and daily upkeep across the campus.
- Managed transportation operations including staff scheduling, route planning, and regular vehicle maintenance coordination.
- Handled asset management, including ordering, repairing, and maintaining furniture and school infrastructure needs.
- Prepared and monitored operational budgets for events, F&B, furniture, and repairs – including monthly, quarterly, and annual budgets.
- Developed and implemented cost-saving strategies without compromising quality across services and vendor contracts.
- Maintained compliance with school policies and health & safety standards across all departments.
Assistant Food and Beverage Manager
LEMON TREE PREMIER
Hyderabad
03.2020 - 08.2021
- Monitored dining room and bar areas during peak hours, ensuring prompt service and customer satisfaction.
- Participated in recruitment and selection of food and beverage staff, identifying candidates who align with company values and service standards.
- Managed daily operations within the food and beverage department, overseeing staff performance and customer service standards.
- Prepared detailed reports on departmental performance, presenting findings to senior management for review and action planning.
- Reviewed and updated operational procedures, streamlining processes for enhanced efficiency and productivity.
- Implemented inventory control procedures, reducing wastage and optimizing stock levels for efficient operation.
- Handled customer complaints with diplomacy and professionalism, resolving issues to the satisfaction of all parties involved.
- Coordinated with kitchen staff to maintain timely delivery of high-quality meals to guests, improving overall dining experience.
- Streamlined operational processes to improve efficiency and speed of service, reducing waiting times for diners.
- Managed scheduling and rostering to ensure optimal staffing levels during peak and off-peak periods, enhancing service delivery.
- Managed inventory control processes, conducted regular stock audits to minimize waste and optimize resource utilization.
- Coordinated with other departments to deliver seamless guest experiences, particularly during hotel-wide events and peak seasons.
- Enhanced dining ambiance through careful selection of music, décor, and table settings, contributing to overall guest satisfaction.
- Maintained rigorous health and safety standards in all food preparation and serving areas, ensuring compliance with regulations.
- Led a team of chefs and service staff, providing training and development to enhance skill sets and service levels.
- Analyzed customer feedback and dining trends to inform menu development, catering to diverse tastes and dietary requirements.
- Organized and oversaw successful events and functions, tailoring services to meet client specifications and budget constraints.
Food and Beverage Executive
IHCL (TAJ FALAKNUMA, UMED BHAWAN, TAJ CITY CENTRE)
Hyderabad
01.2012 - 05.2020
- Delivered butler service and in-room dining, ensuring a luxury guest experience in heritage and premium properties.
- Handled restaurant operations, including order taking, table service, and special dining experiences for VIP guests and dignitaries.
- Provided staff training on various service styles (French, Silver, Buffet, Plated, etc.), food knowledge, table clearing, and wine service etiquette.
- Oversaw shift openings, handled daily billing, and managed closing of restaurant operations.
- Calculated APC (Average Per Cover) and analyzed performance metrics to drive revenue improvement.
- Coordinated banquet sales and supervised event setups for weddings, corporate events, and large-scale banquets.
- Worked closely with chefs on menu planning, customizing offerings for events and seasonal promotions.
- Involved in vendor selection and evaluation for food, beverage, and décor requirements.
- Maintained inventory of F&B assets, controlled wastage, and monitored stock levels through regular audits.
- Ensured restaurant hygiene, trained staff on food allergies awareness, and adhered to FSSAI and HACCP standards.
- Led initiatives in food wastage management and conducted regular staff sessions on minimizing waste.
- Trained staff on upselling techniques to promote premium food and beverage items.
- Assisted in restaurant budgeting, profit margin analysis, and cost-control strategies to maximize profitability
- Managed budgets effectively, adhering to financial targets while prioritizing guest satisfaction and employee engagement.
- Enhanced customer satisfaction by implementing innovative food and beverage menu concepts.
Education
Bachelor of Arts - English
Calcutta University
Kolkata, IN-WB08-2008
Hospitality Management - Hospitality And Tourism Management
Frankfinn Institute of Hotel Management
Kolkata, India 04.2001 -
Skills
Workforce management
Strategic planning
Cost-reduction strategies
Supply chain coordination
Time management mastery
Inventory control understanding
Operational efficiency
Logistics management
Interdepartmental collaboration
Operations management
Team training
Accomplishments
- Built and nurtured key client relationships to grow profit.
- Recognised by management for behaviour.
- Coordinated special public and private events.
- Recognised by management for projects delivering outstanding results.
- Seamless execution of major school events.
Timeline
Deputy Manager of Operations
MERU INTERNATIONAL SCHOOL
01.2024 - Current
Assistant Operations Manager
OAKRIDGE INTERNATIONAL SCHOOL
08.2021 - 12.2023
Assistant Food and Beverage Manager
LEMON TREE PREMIER
03.2020 - 08.2021
Food and Beverage Executive
IHCL (TAJ FALAKNUMA, UMED BHAWAN, TAJ CITY CENTRE)
01.2012 - 05.2020
Hospitality Management - Hospitality And Tourism Management
Frankfinn Institute of Hotel Management
04.2001 -
Bachelor of Arts - English
Calcutta University