Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AYAN MONDAL

24 Paragana (N),TG

Summary

Proven track record in enhancing customer satisfaction and streamlining operations at PRANIKA FOOD AND BEVERAGE. Excelled in relationship building and data entry, boosting team productivity and customer loyalty. Leveraged CRM software for strategic decision-making, contributing to significant sales conversions. Demonstrates exceptional customer service and cash management skills, driving operational excellence and revenue growth. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Overview

2
2
years of professional experience

Work History

SALES POINT CO-ORDINATOR

PRANIKA FOOD AND BEVERAGE
04.2023 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Telecaller

VGM CONCULTANCY
08.2022 - 12.2022
  • Built rapport with customers through friendly conversations and active listening for enhanced customer experience.
  • Supported marketing campaigns by conducting targeted outreach efforts via phone calls to prospective customers.
  • Attended networking events, trade shows and conventions to enhance industry knowledge and solicit potential prospects.
  • Consulted with professionals to assess business needs and facilitate smooth on-boarding process.
  • Contributed to team success by consistently meeting or exceeding set performance targets.
  • Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
  • Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
  • Increased sales conversion rates by offering tailored product recommendations based on clients'' needs and preferences.

Education

Bachelor of Arts -

BARASAT COLLEGE
Barasat, India
08.2023

Skills

  • Relationship Building
  • Data Entry
  • Work Planning and Prioritization
  • Customer Service
  • Goal-Oriented
  • Objection handling
  • CRM Software
  • Strategic Decision-Making
  • Customer Database Maintenance
  • Outbound and inbound calls
  • Cash Handling
  • Customer service excellence
  • Patience and Empathy
  • Money Handling
  • Cash handling and management
  • Cleaning and sanitizing

Languages

English
Elementary (A2)
Hindi
Elementary (A2)
Bengali
Bilingual or Proficient (C2)

Timeline

SALES POINT CO-ORDINATOR

PRANIKA FOOD AND BEVERAGE
04.2023 - Current

Telecaller

VGM CONCULTANCY
08.2022 - 12.2022

Bachelor of Arts -

BARASAT COLLEGE
AYAN MONDAL