Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
AYANJIT BISWAS

AYANJIT BISWAS

IT Support Engineer
Kolkata,WB

Summary

Detail-oriented and solutions-focused Systems Engineer with 4 years of experience in designing, implementing, and maintaining complex systems. Strong problem-solving abilities and a commitment to delivering high-quality solutions that meet business needs.

Professional system engineer with proven track record in designing, implementing, and maintaining complex IT systems. Skilled in server management, network configuration, and cybersecurity measures. Strong focus on team collaboration and adaptability to evolving project requirements. Reliable problem-solver with passion for achieving optimal results.

Overview

6
6
years of professional experience
2
2
Certifications
3
3
Languages

Work History

System Engineer

Tata Consulting Engineers
02.2022 - Current
  • Provided first-level support for 600 users, resolving issues related to hardware, software, and network connectivity.
  • Managed and prioritized support tickets using Ticketing System, ensuring timely resolution and customer satisfaction.
  • Conducted training sessions for new employees on IT policies and system usage, improving onboarding efficiency.
  • Collaborated with IT teams to identify recurring issues and implement effective solution.
  • Designed and implemented scalable systems architecture, improving performance by 85%.
  • Collaborated with cross-functional teams to troubleshoot and resolve complex system issues.
  • Automated deployment processes, reducing system downtime by 2 hours.
  • Conducted system performance analysis, recommending optimizations that led to

Desktop Support Engineer

Quess Corporate LTD
06.2020 - 02.2022
  • Responded to user inquiries via phone, email, and chat, maintaining a customer satisfaction rating of 95%.
  • Assisted in hardware upgrades and installations, including desktops, laptops, and peripherals.
  • Documented technical processes and solutions in the knowledge base for future reference.
  • Participated in system upgrades and maintenance tasks, contributing to overall system performance improvements.
  • Optimized PC performance through regular updates, patches, and system upgrades.

Education

BCA - Computers

West Bengal University of Technology (WBUT)
Kolkata, India
01.2017

Higher Secondary - undefined

West Bengal Council of Higher Secondary Education
01.2014

Secondary - undefined

West Bengal Board of Secondary Education
01.2012

Skills

Hardware

Software Installation

Desktop Engineering

Hardware Installation

Windows Installation

Certification

Cita And Dita

Timeline

System Engineer

Tata Consulting Engineers
02.2022 - Current

Desktop Support Engineer

Quess Corporate LTD
06.2020 - 02.2022

Higher Secondary - undefined

West Bengal Council of Higher Secondary Education

Secondary - undefined

West Bengal Board of Secondary Education

BCA - Computers

West Bengal University of Technology (WBUT)
AYANJIT BISWASIT Support Engineer