AYANJIT BISWAS
IT Support Engineer
Kolkata,WB
Summary
Detail-oriented and solutions-focused Systems Engineer with 4 years of experience in designing, implementing, and maintaining complex systems. Strong problem-solving abilities and a commitment to delivering high-quality solutions that meet business needs.
Professional system engineer with proven track record in designing, implementing, and maintaining complex IT systems. Skilled in server management, network configuration, and cybersecurity measures. Strong focus on team collaboration and adaptability to evolving project requirements. Reliable problem-solver with passion for achieving optimal results.
Overview
6
6
years of professional experience
2
2
Certifications
3
3
Languages
Work History
System Engineer
Tata Consulting Engineers
02.2022 - Current
- Provided first-level support for 600 users, resolving issues related to hardware, software, and network connectivity.
- Managed and prioritized support tickets using Ticketing System, ensuring timely resolution and customer satisfaction.
- Conducted training sessions for new employees on IT policies and system usage, improving onboarding efficiency.
- Collaborated with IT teams to identify recurring issues and implement effective solution.
- Designed and implemented scalable systems architecture, improving performance by 85%.
- Collaborated with cross-functional teams to troubleshoot and resolve complex system issues.
- Automated deployment processes, reducing system downtime by 2 hours.
- Conducted system performance analysis, recommending optimizations that led to
Desktop Support Engineer
Quess Corporate LTD
06.2020 - 02.2022
- Responded to user inquiries via phone, email, and chat, maintaining a customer satisfaction rating of 95%.
- Assisted in hardware upgrades and installations, including desktops, laptops, and peripherals.
- Documented technical processes and solutions in the knowledge base for future reference.
- Participated in system upgrades and maintenance tasks, contributing to overall system performance improvements.
- Optimized PC performance through regular updates, patches, and system upgrades.
Education
BCA - Computers
West Bengal University of Technology (WBUT)
Kolkata, India01.2017
Higher Secondary - undefined
West Bengal Council of Higher Secondary Education
01.2014
Secondary - undefined
West Bengal Board of Secondary Education
01.2012
Skills
Hardware
Software Installation
Desktop Engineering
Hardware Installation
Windows Installation
Certification
Cita And Dita
Timeline
System Engineer
Tata Consulting Engineers
02.2022 - Current
Desktop Support Engineer
Quess Corporate LTD
06.2020 - 02.2022
Higher Secondary - undefined
West Bengal Council of Higher Secondary Education
Secondary - undefined
West Bengal Board of Secondary Education
BCA - Computers
West Bengal University of Technology (WBUT)