Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Ayasee Eyshee

Ayasee Eyshee

Bangalore

Summary

Results-driven Product Manager with 5 years of experience in product-based companies. Proven track record in designing chatbot solutions for various sectors using Agile methodologies. Skilled in leading cross-functional teams, conducting market research, and driving successful product launches. Strong expertise in chatbot design, user-centric approach, and delivering innovative solutions to enhance customer experience.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Product Manager

Concerto.ai
Bengaluru
04.2021 - Current
  • Implemented AI-driven chatbots for customer support for wellness and dental segment, reducing response time by 30% and improving customer satisfaction scores.
  • Managed a diverse portfolio of over 50 clients in the salon industry, spanning multiple locations, providing them with comprehensive services and solutions tailored to their specific needs. Additionally, successfully served over 30 clients in the dental space, offering specialized support and expertise in this industry.
  • Collaborated with cross-functional teams to identify and address customer pain points, leading to a 25% improvement in customer satisfaction scores.
  • Implemented Bulk Application creation module thereby significantly reducing implementation and delivery timelines by 40% for clients spread across multiple locations.
  • Implemented customer adoption strategies resulting in a 20% increase in product usage within the first 6 months.
  • Proactively identified customer churn risk, resulting in a 10% reduction in customer churn rate.
  • Led the development of Live Analytics Dashboard used by Business to track user interaction with bot.
  • Worked with Analytics team to capture KPIs on Live Dashboards for the key flows- User Flow, Drop off points & used the insights for further enhancements.
  • Involved in end-to-end processes of product lifecycle, developed and executed strategic roadmaps aligning product goals with key metrics to drive business success.
  • Collaborated closely with the testing team to define comprehensive test cases and conducted feature User Acceptance Testing (UAT) to ensure end-to-end proper testing and validation of chatbot functionalities.
  • Acted as the primary point of contact for customer escalations, resolving issues and ensuring a timely resolution.
  • Provided ongoing product training and support to clients, resulting in improved product adoption.
  • Conducted competitor benchmarking and analysis to inform product strategies and stay ahead of market trends.
  • Supported sales and pre-sales teams to ensure every prospect's unique requirements are catered.

Product Specialist

Racetrack.ai
Bengaluru
05.2019 - 03.2021
  • Led the successful launch of an AI-based recommendation engine, resulting in a 20% increase in user engagement and a 15% uplift in revenue.
  • Conducted comprehensive market research and analysis of emerging marketplace trends in the real estate and hospitality industry, identifying a 25% demand increase for key product features.
  • Proposed and implemented innovative features for enhancing existing real estate chatbots.
  • Served as the primary point of contact between clients and engineering teams, ensuring seamless communication and alignment, resulting in a decrease in project rework and increase in client satisfaction.
  • Facilitated weekly meetings to track project progress, resulting in a 30% reduction in project delays and a 20% increase in efficiency.
  • Collaborated with stakeholders to define project requirements, scope, and success criteria.

Education

Bachelor Of Technology - Computer Science and Engineering

Institute of Technical Education And Research
Bhubaneswar
08.2015 - 04.2019

Skills

Conversational AI expertise

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Additional Information

  • Most Valuable Player of Q4 2021, Concerto.ai

Timeline

Product Manager

Concerto.ai
04.2021 - Current

Product Specialist

Racetrack.ai
05.2019 - 03.2021

Bachelor Of Technology - Computer Science and Engineering

Institute of Technical Education And Research
08.2015 - 04.2019

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Ayasee Eyshee