Dynamics 365
Ayesha .
Sr Digital Engineer
Hyderabad
Summary
- Around 5 years of experience of CRM consultant in Functional Analysis, Design, Design Testing, Implementation and Post-implementation Support using Microsoft Dynamics 365 CRM. Extensive experience in CRM modules which include Sales, Field Service, Marketing ,Customer Service. Ready to use vast knowledge in developing implementing and managing customer databases via the latest operating systems and applications.
- Around 5 years of experience in IT, including 3 years as a Microsoft Dynamics CRM Functional Consultant.
- Over 2 years of extensive project implementation experience in installation, configuration, customization, and extension of Microsoft Dynamics CRM, including deployment, troubleshooting, and production support.
- Expertise in implementing business applications as a billable consultant across modules such as Sales, Customer Service, Project Services Automation, and other Dynamics 365 solutions.
- Strong technical exposure and experience with Object-Oriented Programming (OOPs).
Overview
6
6
years of professional experience
2012
2012
years of post-secondary education
1
1
Language
Work History
D365 Development
Microsoft
- One finance is a part of Microsoft Customer service app. It contains 14 model driven appeached have specific service requirements based on the region, SLA metrics, team roles etc. We do develop new on-boarding applications and act as a DRI once in a monthly rotation.
- Customizing Main form and Sub grid buttons using Ribbon Workbench.
- Creating a Model Driven Apps and customizing for new On-Boarding application with the required Forms and Fields as per client requirement.
- Creating on Java Script to customize the form, Customizing Sitemap Using Power apps.
- Creating the Out-Of-Box workflows and Custom workflows.
- Customizing the application and working on custom java script.
- Post Deployment Reviewing and testing with the test cases.
- Presenting Demo for Client after developing the Application.
- Involved in Configuring and customizing of application.
- Working on Solution related issues.
- Diagnose and resolve technical Microsoft Dynamics CRM issues.
- Advise end-users on appropriate action.
Sr. Digital Engineer
Sonata Pvt Lmt
09.2024 - Current
Sr.Digital Engineer
Sonata Software
09.2024 - Current
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Provided input to team lead regarding areas for process and procedural improvement.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
- Coordinated with suppliers to secure high-quality materials, negotiating favorable terms that led to reduction in project costs.
- Streamlined project delivery processes, implementing agile methodologies that improved team collaboration and efficiency.
- Achieved significant cost savings in material usage through development and application of innovative recycling program.
- Optimized workflow and increased productivity by introducing cutting-edge engineering software for project management.
- Trained and mentored junior engineers, providing guidance and direction.
- Monitored and evaluated engineering performance to recommend improvements.
Consultent
Wave Tronic Solutions
02.2019 - 09.2024
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Led cross-functional teams in execution of strategic projects, fostering collaboration and ensuring alignment with corporate goals.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Consultant
Wavetronix
10.2019 - 08.2024
Concierge
Microsoft
10.2022 - 07.2024
- This project involves closely working with the customer initially finding the root cause of the issue and providing the quick resolution or alternative workaround to unblock the customer.
- Provide technical support to existing CRM clients.
- Involved in Configuring and customizing of application.
- Diagnose and resolve technical Microsoft Dynamics CRM issues.
- Research questions using available information resources.
- Advise end-users on proper action.
- Identify and escalate situations requiring urgent attention.
- Discussing the Tech block issues in POD call with MS Partner Technical Advisor.
Support
Microsoft
07.2019 - 10.2022
- Horizon is the support Project of Microsoft Dynamics 365.user across the world comes up with the issue that they face while working with the CRM. Sometimes it is product defect some time an unexpected behavior, outage and many other.
- Assisted in the development, installation and support services of Microsoft Dynamics software products.
- Implemented software and hardware components for Microsoft Dynamics CRM and XRM applications.
- Provided technical guidance for end users related to configuration of software solutions.
- Performed client satisfaction services by provision of continuous support to Microsoft Dynamics applications.
- Conducted autonomous analysis of client business processes, software systems and databases.
- Executed processes for designing and configuration of software solutions as per client requirements.
- Suggested updates and methods relevant to system architecture components and changes through research.
- Supported .NET applications and architecture by designing, coding and debugging procedures.
Education
M.Tech - Computer Science and Engineering
JNTUH
Skills
Microsoft Dynamics 365 CRM
Workflows
Business Rules
Business Process Flows
Configurations
Customization Development
Integration Development
JavaScript
C#
Friendly, positive attitude
Teamwork and collaboration
Customer service
Microsoft office
Problem-solving
Projects Summary
- D365 Development – One Finance, Microsoft, D365 in Power Apps, One finance is a part of Microsoft Customer service app. It contains 14 model driven apps that have specific service requirements based on the region, SLA metrics, team roles etc. We do develop new on-boarding applications and act as a DRI once in a monthly rotation., Customizing Main form and Sub grid buttons using Ribbon Workbench., Creating a Model Driven Apps and customizing for new On-Boarding application with the required Forms and Fields as per client requirement., Creating on Java Script to customize the form, Customizing Sitemap Using Power apps., Creating the Out-Of-Box workflows and Custom workflows., Customizing the application and working on custom java script., Post Deployment Reviewing and testing with the test cases., Presenting Demo for Client after developing the Application., Involved in Configuring and customizing of application., Working on Solution related issues., Diagnose and resolve technical Microsoft Dynamics CRM issues., Advise end-users on appropriate action.
- Microsoft Concierge, Microsoft, 10/2022 to 07/2024, This project involves closely working with the customer initially finding the root cause of the issue and providing the quick resolution or alternative workaround to unblock the customer., Provide technical support to existing CRM clients., Involved in Configuring and customizing of application., Diagnose and resolve technical Microsoft Dynamics CRM issues., Research questions using available information resources., Advise end-users on proper action., Identify and escalate situations requiring urgent attention., Discussing the Tech block issues in POD call with MS Partner Technical Advisor.
- MSFT Support, Microsoft, 07/2019 to 10/2022, Horizon is the support Project of Microsoft Dynamics 365. Users across the world come up with the issue that they face while working with the CRM. Sometimes it is product defect, sometimes an unexpected behavior, outage and many other., Assisted in the development, installation and support services of Microsoft Dynamics software products., Implemented software and hardware components for Microsoft Dynamics CRM and XRM applications., Provided technical guidance for end users related to configuration of software solutions., Performed client satisfaction services by provision of continuous support to Microsoft Dynamics applications., Conducted autonomous analysis of client business processes, software systems and databases., Executed processes for designing and configuration of software solutions as per client requirements., Suggested updates and methods relevant to system architecture components and changes through research., Supported .NET applications and architecture by designing, coding and debugging procedures.
Software
Interests
Learning new thing very quicky
Timeline
Sr. Digital Engineer
Sonata Pvt Lmt
09.2024 - Current
Sr.Digital Engineer
Sonata Software
09.2024 - Current
Concierge
Microsoft
10.2022 - 07.2024
Consultant
Wavetronix
10.2019 - 08.2024
Support
Microsoft
07.2019 - 10.2022
Consultent
Wave Tronic Solutions
02.2019 - 09.2024
D365 Development
Microsoft
M.Tech - Computer Science and Engineering
JNTUH