Ayesha
Gurgaon
Summary
Dynamic Training Manager with a proven track record at Satin Finserv Limited, specializing in performance monitoring and training program design. Expert in enhancing business productivity through targeted behavioral training and product knowledge sessions. Committed to fostering self-leadership and accountability, driving significant improvements in team performance and customer conversion.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Training Manager, Corporate HO
Satin Finserv Limited
Gurgaon
12.2022 - Current
- Conducting NHIP refresher Training Program
- Bottom Performer Training Program to improve business productivity.
- Feedback sharing of Promoter to Trainers and Circle team on mail
- Update on New Features of BC Partner (Jana, Yes Bank, Federal, and IDFC) as well as Competitions brand, offers if any.
- Working on Productivity of Bottom Performers.
- Support team on OJT if required
- Training focus on complete product knowledge, email etiquettes, Behavioral & Soft Skills Grooming standards.
Senior Trainer
Ison experiences.com
Dehradun
04.2022 - 12.2022
- Conducting New Hire Induction Training Program
- Refresher of Vintage Executives Training Program
- Low Performer Training Program to improve sales team's productivity.
- Application samplings.
- Feedback sharing of vintage and M1, M2, M3 CREs (Customer care Executive) to AM, RM, Assistant Training Manager.
- Conduct floor briefing and to auditing OJT trainees cases.
Skills Trainer
Empower Pragati Limited
Alwar
02.2021 - 03.2022
- Conducting trainings for newly joined promoters.
- Training focus on complete product knowledge, learning Skills, Behavioral & Soft Skills Grooming standards.
- Conduct English speaking class.
- To conduct online assessment every week according to the topic.
- Build confidence level in trainees.
- Give feedback to the trainees according to their performance.
- After getting certified gave them placement in different BPO like Cogent, IEnergizer etc.
Trainer & Quality Analyst
Cogent - E - Services
06.2015 - 10.2021
- Developing and implementing quality control audit plans.
- Train employees on quality standards and procedures.
- Identify individual and team skills gaps.
- Maintain updated records of training curricula and material.
- Identify testing parameters for the product.
- Giving feedback about the call Quality and compliances to the agents.
- Acting as a brand representative at the store level.
Education
B.A - English Lit
U.PIntermediate -
U.PSkills
- Training
- Product Features and Benefits
- Selling Skills
- Customer Conversion
- Training Needs Analysis
- Performance Monitoring
- Self-leadership
- Personal Accountability
- Business Performance Maximization
- Training Program Design
- PPT Creation
- Individual Training Sessions
- Behavioral Training
- Leadership Training
- Soft Skills Training
- Product Knowledge Training
Languages
- English
- Hindi
Hobbies and Interests
- Travelling new places
- Learning New things
Personal Information
Date of Birth: 07/24/95
Key Skills And Achievements
- Expertise in giving Training to the new joiners, about Product Features and Benefits, Selling Skills, and how to convert Prospects into Customers.
- Promoted as a Training Manager in Satin Finserv Limited in 12/23.
- Liaise with managers to determine training needs and schedule training sessions.
- Identify specific areas of improvement in technical skills and manage training accordingly.
- Leading, training & monitoring the performance of team member to ensure better service given to customer.
- Demonstrate self-leadership and personal accountability when pro-actively managing daily work load, gathering information from a variety of sources to maximize business performance.
- Design effective training programs and required PPTs.
- Conduct individual training sessions, refreshers, TNI, PKT (product knowledge test), Long leave sessions in HO.
- Conduct different types of training for the team like Train The Trainer, Leadership training, Behavioral Training, Product & process Training, Soft skills Training etc.
Certification
- Certified POSH Trainer
Timeline
Training Manager, Corporate HO
Satin Finserv Limited
12.2022 - Current
Senior Trainer
Ison experiences.com
04.2022 - 12.2022
Skills Trainer
Empower Pragati Limited
02.2021 - 03.2022
Trainer & Quality Analyst
Cogent - E - Services
06.2015 - 10.2021
B.A - English Lit
Intermediate -
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