Ayesha Fida
Mangalore
Summary
Dynamic leader with a proven track record at Heaven Rose and Apple Mart, excelling in client service and inventory management. Skilled in motivating teams and enhancing operational efficiency, demonstrated through innovative marketing strategies and exceptional problem-solving abilities. Achieves significant customer satisfaction and team cohesion without relying on numerical metrics.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
5
5
Languages
Work History
Receptionist/Manager
Heaven Rose
08.2023 - Current
- Facilitated communication between the reception team and other departments, ensuring smooth operational flow and quick resolution of any issues
- Handled customer complaints with diplomacy, resolving issues promptly to maintain positive relationships and uphold company reputation
- Reception and Operations Manager
- Administrative and Front Office Manager
- Customer Service and Office Manager
- Front Desk and Team Lead
- Office Coordinator and Supervisor
- Reception and Administrative Services Manager
- Client Services and Office Manager
- Front Office and Administrative Manager
- Reception and Business Manager
- Administrative Receptionist and Team Lead
Store Manager
Apple Mart
12.2019 - 08.2023
- Led a team of 20 staff, providing training, performance feedback, and personal development support
- Labelled goods clearly and accurately in line with Trading Standards laws
- Merchandised displays to showcase new and popular items
- Stored stock safely and securely to maintain quality of goods
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards
- Maximised customer engagement and satisfaction by delivering excellent customer service
- Developed team communications and information for meetings
Education
Senior Secondary -
Darul Ayman
Skills
- Marketing strategies
- Client service
- Inventory management
- Staff leadership
- Front office operations
- Motivational leadership
- Creative thinking
- Effective listening
- Decision-Making competence
- Multitasking proficiency
- Team building expertise
- Problem-solving abilities
- Staff scheduling
Timeline
Receptionist/Manager
Heaven Rose
08.2023 - Current
Store Manager
Apple Mart
12.2019 - 08.2023
Senior Secondary -
Darul Ayman
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