AYESHA INAMDAR
Pune
Summary
Dynamic professional with a proven track record in accounts receivables and customer service roles, seeking to leverage expertise in a challenging environment that fosters personal growth and professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SENIOR ASSOCIATE
WIPRO
Pune
06.2022 - 02.2024
- Led the cash application function with precision and efficiency, ensuring the accurate allocation of incoming payments to corresponding customer accounts within strict deadlines.
- Balance customer accounts to exact payment amounts.
- Processing high volumes of payments accurately and timely.
- Daily contact and interaction with internal locations and external customers to resolve payment issues.
- Responsible for applying customer discounted payment terms for each customer in accounting system.
PROCESS EXECUTIVE
INFOSYS BPM LTD
Pune
09.2019 - 02.2022
- Oversaw end-to-end order-to-cash processes, including order capturing, tracking, and fulfillment, ensuring seamless customer transactions.
- Placing customer orders, purchase order and quotes, converting purchase odder to order.
- Resolving customers queries efficiently.
- Providing product information to the customer.
CUSTOMER CARE EXECUTIVE
EXL
Pune
07.2018 - 08.2019
- Provided exemplary customer service for British Gas customers, resolving inquiries promptly and ensuring high levels of satisfaction.
- Resolve customer complaints and escalate issues to appropriate departments.
- Maintain customer records, update account information, and process orders.
Education
MASTERS OF COMMERCE -
SAVITRIBAI PHULE PUNE UNIVERSITY
01.2020
BACHELOR OF COMMERCE -
SAVITRIBAI PHULE PUNE UNIVERSITY
01.2016
Skills
- Effective Communication
- Proficient in Microsoft Office Suite
- Customer Service
- Customer Relationship Management (CRM)
- Order Fulfillment
- Issue Resolution
Certification
- Post Graduate Diploma in Banking from NIIT- IFBI Pune
- Completed Mutual Fund Distribution certificate from National Institute of Securities Market (NISM)
- Completed Tally ERP 9
- Completed Courses on Computer Concepts (CCC)
- Completed Training Program Organized by Maharashtra Centre for Entrepreneurship Development (MCED)
Hobbies and Interests
- Listening music
- Gardening
- Creative writing
Disclaimer
I hereby declare that the information provided above is true to my belief and knowledge.
Timeline
SENIOR ASSOCIATE
WIPRO
06.2022 - 02.2024
PROCESS EXECUTIVE
INFOSYS BPM LTD
09.2019 - 02.2022
CUSTOMER CARE EXECUTIVE
EXL
07.2018 - 08.2019
MASTERS OF COMMERCE -
SAVITRIBAI PHULE PUNE UNIVERSITY
BACHELOR OF COMMERCE -
SAVITRIBAI PHULE PUNE UNIVERSITY