Ayesha Khan
Bhopal, Madhya Pradesh,
Summary
Diligent customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
HR Assistant
Employee Resource Center at Amazon Development Center Private Ltd India
03.2022 - 12.2022
- Managed US employee interactions through both phone calls and online chats
- Responded to employee inquiries regarding human resources issues, including benefits eligibility and policy interpretation.
- Handled sensitive and confidential employee information with complete discretion.
Senior Academic Counsellor
Vedantu Innovations Pvt Ltd
01.2022 - 03.2022
- Provided individual and group academic counseling to students on course selection, major exploration, and degree requirements.
Virtual Customer Service Associate
Amazon.com
10.2020 - 04.2021
- Demonstrated strong verbal and written communication skills by effectively engaging with customers on both phone and chat.
- Maintained adherence to company guidelines while addressing customer issues.
Sales Manager
Simpana Technologies Pvt Ltd.
07.2019 - 09.2020
- Delivered prompt and effective technical support to customers, addressing their questions regarding product functionality.
- Contacted and pitched potential leads about company products and services.
Education
Bachelor Of Business Administration -
Jagran LakeCity University
Bhopal, Madhya Pradesh, India.06-2017
12th - Commerce With Mathematics
Bal Bhavan School
Bhopal, Madhya Pradesh, India.03-2014
10th -
Bal Bhavan School
Bhopal, Madya Pradesh, India.03-2012
Skills
- Excellent communication skills both verbal and written
- Detail oriented and able to handle multiple tasks simultaneously
- Experienced in using CRM platforms like: Salesforce
- Good in managing customer relations
- Problem-solving abilities
- Administrative Support
- Live chat support
- Inbound and Outbound Calling
- Goal Oriented
- Quick Learner
- Polite
- Hardworking
- Disciplined
Accomplishments
- Customer Obsession Award at Amazon: Received a virtual award in the form of a gift card and a Customer Obsession Award badge on my employee profile.
- Thrive Performer at Amazon: Awarded consecutively for 5 months, with badges added to my employee profile.
Personal Information
- Father's Name: Mohd. Habib Khan
- Mother's Name: Mrs. Ismat Khan
- Date of Birth: 02/10/97
Timeline
HR Assistant
Employee Resource Center at Amazon Development Center Private Ltd India
03.2022 - 12.2022
Senior Academic Counsellor
Vedantu Innovations Pvt Ltd
01.2022 - 03.2022
Virtual Customer Service Associate
Amazon.com
10.2020 - 04.2021
Sales Manager
Simpana Technologies Pvt Ltd.
07.2019 - 09.2020
Bachelor Of Business Administration -
Jagran LakeCity University
12th - Commerce With Mathematics
Bal Bhavan School
10th -
Bal Bhavan School
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