Ayesha Khanum GK
Davanagere
Summary
Accomplished Senior Operations Executive with a proven track record at Aegies Private Limited, enhancing operational efficiency and team productivity through expert cross-functional coordination and data-driven decision-making. Skilled in coaching and mentoring, I significantly improved process workflows and customer satisfaction, demonstrating a strong ability to resolve complex problems and drive performance improvements.
Overview
3
3
years of professional experience
Work History
Senior Operations Executive
Aegies Private Limited
Bangalore
06.2022 - Current
- Managed and streamlined day-to-day operations for the Flipkart process, ensuring efficient handling of customer complaints.
- Supervised a team of customer service representatives, providing guidance and ensuring adherence to service level agreements (SLAs) and quality standards.
- Coordinated between different internal departments to resolve operational issues and optimize the process workflow.
- Conducted regular training sessions for the team on product updates, process changes, and best practices for customer engagement.
- Prepared daily, weekly, and monthly reports on operational performance, and shared insights with senior management for decision-making.
- Played a key role in troubleshooting and resolving process bottlenecks, contributing to a smoother operational flow, and improved overall productivity.
Senior Customer Care Representative
Teleperformance Global India Pvt Ltd
09.2021 - 04.2022
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
- Collected customer information and analyzed customer needs to recommend potential products or services
- Assigned and designated job territories to customer care staff according to performance and history
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Bachelors of Engineering -
VTU
Davanagere04.2017
SKAH PU College - Science
SKAH PU College
Davanagere05.2014
SSLC -
SKAH high school
Davanagere05.2012
Skills
- Optimize Operational Efficiency
- Coaching and mentoring
- Cross-functional team coordination
- Productivity improvement
- Performance analysis
- Cross-functional coordination
- Process improvements
- Regulatory compliance
- Data-Driven Decision Making
- Problem Resolution
Alternate contact
- +91 99804 47113
Languages
- ENGLISH
- URDU
- HINDI
- KANNADA
Timeline
Senior Operations Executive
Aegies Private Limited
06.2022 - Current
Senior Customer Care Representative
Teleperformance Global India Pvt Ltd
09.2021 - 04.2022
Bachelors of Engineering -
VTU
SKAH PU College - Science
SKAH PU College
SSLC -
SKAH high school
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