AYESHA KHATOON
Bengaluru
Summary
Scrum Master / Agile Project Manager with 6.5 years of overall IT experience, including 5 years leading Agile software delivery and cross-functional technology teams. Strong expertise in Scrum, SAFe and Kanban, with hands-on experience in Agile coaching, Scrum ceremonies, PI Planning, backlog management, release planning, dependency and risk management, stakeholder engagement and continuous improvement. Skilled in delivery forecasting, capacity planning and Agile metrics including velocity, burndown/burnup, cycle time, lead time and throughput. Proficient in Jira, Confluence and Azure DevOps, with experience leveraging GenAI for Agile reporting and delivery efficiency.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Data Engineer / Technical Lead | Scrum Master
IBM
08.2021 - Current
- Lead 2 Scrum teams in Agile software delivery, facilitating Sprint Planning, Daily Scrum, Sprint Reviews, Retrospectives, Backlog Refinement and Release Planning, achieving 90%+ Sprint Goal predictability.
- Facilitate SAFe practices including PI Planning, Scrum of Scrums, ART coordination and Inspect & Adapt, aligning team objectives, cross-team dependencies and delivery timelines with program goals.
- Coach Scrum Teams, Product Owners and stakeholders on Scrum, SAFe and Kanban, improving Agile maturity, self-organization, flow and delivery predictability by 25%.
- Partner with Product Owners to refine and prioritize product backlogs, improve user-story readiness and estimation, and align business value with sprint commitments.
- Identify, track and remove impediments, risks and cross-team dependencies, reducing recurring blockers by 20% and improving delivery flow.
- Track and report velocity, capacity, burndown/burnup, cycle time, lead time and throughput through Jira and Confluence dashboards.
- Drive Kanban practices including workflow visualization, WIP limits, pull-based flow and cycle-time analysis, improving flow efficiency by 15%.
- Collaborate with Product Owners, RTEs, Engineering, QA and business stakeholders on risks, conflicts, release readiness, delivery status and continuous improvement.
- Leverage GenAI/AI-assisted tools for Agile reporting, risk/dependency analysis and retrospective insights, reducing manual effort by 20%.
Data Analyst / Delivery Manager | Scrum Master
Unilog Content Solutions
02.2019 - 07.2020
- Supported Agile software delivery as Data Analyst / Delivery Manager and Scrum Master, coordinating cross-functional teams on sprint activities, deliverables, status tracking and stakeholder communication.
- Facilitated and supported Scrum ceremonies including Sprint Planning, Daily Scrum, Sprint Reviews, Retrospectives and Backlog Refinement.
- Worked with business stakeholders and Product Owners to gather requirements, clarify priorities, track user stories and coordinate sprint commitments.
- Identified and tracked impediments, risks, dependencies, and delivery issues, coordinating with stakeholders for timely resolution and minimizing project delays.
- Applied Scrum and Kanban practices to organize work and visualize workflow, enhancing delivery coordination and fostering a 15% increase in team efficiency.
- Supported backlog tracking, estimation, capacity and delivery reporting using project data and Agile metrics.
- Prepared status reports, dashboards, and delivery insights for stakeholders, driving continuous improvement by pinpointing workflow gaps and facilitating corrective actions.
Education
Master of Technology (M.Tech.) - Industrial Automation & Robotics
Bachelor of Engineering (B.E.) -
Skills
- Agile & Delivery: Scrum Master, Agile Project Management, Scrum, SAFe, Kanban, Agile Coaching, Servant Leadership, SDLC, Continuous Improvement
- Scrum & SAFe: Sprint Planning, Daily Scrum, Sprint Review, Retrospectives, Backlog Refinement, Backlog Prioritization, User Story Readiness, Acceptance Criteria, Estimation & Story Pointing, PI Planning, ART Coordination, Scrum of Scrums, Inspect & Adapt, Release Planning
- Delivery Management: Product Owner Collaboration, Stakeholder Management, Risk Management, Dependency Management, Impediment Removal, Capacity Planning, Delivery Forecasting, Release Readiness, Cross-Functional Team Leadership, Conflict Resolution
- Agile Metrics: Velocity, Burndown, Burnup, Cycle Time, Lead Time, Throughput, Flow Efficiency, Sprint Predictability, Agile Dashboards, Delivery Reporting
- Agile & Project Management: Scrum, SAFe, Kanban, Lean, Agile Project Management, SDLC, PI Planning, Scrum of Scrums, Inspect & Adapt, Release Planning, Sprint Planning, Backlog Refinement
- Data pipeline management
- Agile Delivery Tools: Jira, Confluence, Jira Align, Azure DevOps, MS Project, Slack, Miro, Trello
- Agile Metrics & Reporting: Velocity, Capacity, Burndown, Burnup, Cumulative Flow Diagram, Cycle Time, Lead Time, Throughput, Flow Efficiency, Sprint Predictability, Delivery Forecasting, Agile Dashboards
- Product & Delivery: Product Backlog, User Stories, Acceptance Criteria, Requirements Management, Backlog Prioritization, Product Owner Collaboration, Release Readiness, Dependency Management
- Technical & Engineering: Data Migration, IBM DataStage, Talend, APIs, SQL, Databases, Linux/Unix, CI/CD, DevOps Collaboration, Test Automation
- Emerging Technology: GenAI, AI-assisted Productivity, Automation, AI-assisted Reporting and Analysis
Certification
Certified Scrum Master (CSM) — Scrum Alliance, SAFe 6.0 Scrum Master — Scaled Agile, Inc., Kanban Practitioner — HelloSM, Scrum Master Accelerator — HelloSM, Agile Scrum + Scrum Master — Udemy, Data Science & Machine Learning Certification — IIT / upGrad
PROJECT EXPERIENCE
- Enterprise Data Migration & Modernization Project — IBM, Enterprise data migration initiative involving extraction, transformation, validation and migration of data between server environments. Supported data integration workflows across Development, Data and QA teams using Agile delivery practices., Tools: IBM DataStage, Talend, SQL, Databases, Linux/Unix, Jira, Confluence
- Health Insurance Member Portal, Digital health insurance portal enabling members to view coverage, benefits and claims, download ID cards and search for healthcare providers. Supported Agile delivery of member-facing application features across Development, QA and business teams., Tools: Java, Spring Boot, REST APIs, SQL, Git, Jenkins, Postman, Selenium, Jira, Confluence
- Truist Financial — Digital Consumer Banking & Mobile Banking Platform, Digital banking platform supporting consumer banking, account services, loans and mobile banking through web and digital channels. Supported Agile delivery across application, backend, QA and business teams for continuous feature releases., Tools: Java, Spring Boot, REST APIs, Microservices, SQL, Git, Jenkins, Postman, Selenium, Jira, Confluence
Timeline
Data Engineer / Technical Lead | Scrum Master
IBM
08.2021 - Current
Data Analyst / Delivery Manager | Scrum Master
Unilog Content Solutions
02.2019 - 07.2020