Ayesha Lobo
Pune
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Head of Operations
Flexisales Pvt Ltd
Pune
03.2022 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
- Raised property accuracy and accountability by creating new automated tracking method.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained new employees on proper protocols and customer service standards.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Director Operations
Bython Media
Pune
08.2019 - 01.2021
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Mentored and coached team members to foster productive and engaging work environment.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
Practice Director
Salebuild ITES Pvt Ltd
Pune
05.2007 - 08.2019
- Spearheaded and implemented new projects to expand scope of engagement.
- Successfully negotiated client contract renewals to create increased revenue.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
Bachelor of Arts - Arts
Dhempe College
Goa 04.1998 - 04.2001
Skills
Client account management
Recruitment
Product development
Coaching and mentoring
Business Development
Budget development
Critical Thinking
Teamwork and Collaboration
Timeline
Head of Operations
Flexisales Pvt Ltd
03.2022 - Current
Director Operations
Bython Media
08.2019 - 01.2021
Practice Director
Salebuild ITES Pvt Ltd
05.2007 - 08.2019
Bachelor of Arts - Arts
Dhempe College
04.1998 - 04.2001