Ayesha Shaikh
Pune
Summary
Experienced Customer Relations Advisor with a proven track record at Tech Mahindra Pvt. Ltd., adept at handling customer queries and complaints, ensuring high level of customer satisfaction. Demonstrates string time management skills, adaptability and dedication towards work. Proficient in basic troubleshooting and technical documentation comprehension. Career goal includes leveraging extensive customer support experience to drive excellence in service operations within a dynamic organization.
Overview
5
5
years of professional experience
Work History
Customer Relation Advisor
Tech Mahindra Pvt Ltd.
Pune
07.2019 - 12.2024
- Providing support to the customer of Hutchinson 3 UK Pvt Ltd.
- Handling customer queries and complaints with the agreed service level agreement with the client.
- End to end support obtaining customer satisfaction adhering to the KPIs for Global Service Operation.
Education
Judson High School
PuneDr. DY Patil ACS College
PuneSkills
- Organization and time management
- Communication
- Customer relations
- Supervision and leadership
- Flexible and adaptable
Languages
English
First Language
Affiliations
Cooking
Dancing
Personal Information
- Date of Birth- 29/03/1997
- Gender- Female
- Nationality- Indian
- Marital Status- Unmarried
Custom Section
- Basic knowledge of computers
- Time management Skills
- Team player and adaptable to the learning environment
- Dedication towards work
Disclaimer
I herby declare that the above information is true to the best of my knowledge. If given an opportunity to work with your organization, I will do my best
Timeline
Customer Relation Advisor
Tech Mahindra Pvt Ltd.
07.2019 - 12.2024
Judson High School
Dr. DY Patil ACS College
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