AYESHA SIDDIKA SHAIK
Summary
Detail-oriented Application Support Specialist with over three years of hands-on experience managing production environments in banking and capital markets. Adept at monitoring critical applications, diagnosing technical issues, and implementing rapid resolutions to prevent downtime. Experienced with SQL and ITIL V4 frameworks. Consistently recognized for reducing incident turnaround times and improving service reliability through proactive monitoring and efficient communication with cross-functional teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Junior Software Engineer
Lloyd’s Banking Group
04.2024 - Current
- Support foreign exchange trading platforms (ProTrade, Summit, Murex, Colline), ensuring flawless trade processing and immediate issue correction.
- Conduct daily operational health checks across multiple systems, applications, and services to guarantee uninterrupted business operations.
- Implement proactive system monitoring strategies, contributing to a 15% reduction in unexpected outages.
- Participate in production deployments, delivering error-free releases with stable post-launch performance.
- Enhance access request processing efficiency by streamlining approval and provisioning steps, reducing delays by one-fourth.
- Streamlined Project documentation and optimized Confluence pages to ensure clear, accessible & version-controlled knowledge base articles for improved cross-team collaboration.
Associate Engineer – Technology
CITI ICG MHS Production Support
06.2022 - 03.2024
- Delivered around-the-clock L1 technical support for high-priority banking systems, including Capital Institutional Banking, ASU, STE, and Trades clusters.
- Utilized Splunk analytics to accelerate resolution for over 300 incidents per quarter by identifying recurring error patterns.
- Cut average incident resolution time by 20% through improved troubleshooting techniques and escalation workflows.
- Coordinated multiple technical teams during major outages, maintaining 98% compliance with SLA targets.
- Oversaw execution of 50+ scheduled batch jobs daily, ensuring timely completion and smooth weekend release cycles.
Education
B.Tech - Electronics & Communications Engineering
QIS College of Engineering & Technology
01.2022
Intermediate - M.P.C
Narayana Junior College
01.2018
S.S.C - undefined
Gitanjali English Medium High School
01.2016
Skills
- Application Support & Stability Management
- Incident, Problem, and Change Handling
- Root Cause Investigation & Technical Debugging
- Batch Job Scheduling & Tracking (Autosys/TWS)
- Pre/Post Deployment Validation & Health Checks
- Application Management & Trade Execution (Summit, Colline, Murex, Apex, Realiti, ITRS Geneos)
- Database Querying & Optimization (SQL/PL-SQL)
- User Account & Access Control (CyberArk, ITRS)
- ITIL-based Service Management
- Team Collaboration & Stakeholder Communication
Accomplishments
- Received Virtusa’s Above and Beyond Award for outstanding performance in FY23
- Successfully interned on AIMS (Artificial Intelligence and Management System) for 3 months (2021-10 to 2021-12) and on ITIL V4 (Information Technology Infrastructure Library Version 4) for 3 months (2022-01 to 2022-03)
Certification
- Microsoft Certified: Azure Administrator Associate
- Oracle SQL Certification – Oracle Corporation
- ITIL V4 – PeopleCert
- Oracle Database PL/SQL Certification – Oracle Corporation
- Generative AI – Microsoft & LinkedIn
LANGUAGES
English
Hindi
Telugu
Urdu
Timeline
Junior Software Engineer
Lloyd’s Banking Group
04.2024 - Current
Associate Engineer – Technology
CITI ICG MHS Production Support
06.2022 - 03.2024
Intermediate - M.P.C
Narayana Junior College
S.S.C - undefined
Gitanjali English Medium High School
B.Tech - Electronics & Communications Engineering
QIS College of Engineering & Technology
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