Ayesha Sultana

• Started as a Legal Referrals Specialist initially.
• Collaborated with the Legal Team for over a year, handling legal cases through calls,email and multiple chat support and surpassing target points.
• Consistently Recognised as a top performer.
• Underwent training as a Clinical Referral Specialist. Contributed to the Clinical Team, achieving target points.
• Provided support to both Clinical and Legal Teams during periods of high volume. Additionally, worked with The Global Training Team.
• promoted as Global Recruitment and Training Specialist.
• Identified qualified applicants through online recruiting sources, such as job boards and social media sites.
• Conducted initial phone screens with prospective candidates to assess their qualifications.
• Devised recruitment strategies to identify skilled professionals globally.
• Engaged in negotiating rates with trainers and provided feedback to applicants.
• Maintained relationships with external recruiters and staffing agencies to ensure a continuous pool of qualified applicants.
• Collaborated across departments to align recruitment goals with Organisational objectives.
• Selected qualified job applicants or referred them to managers for hiring recommendations.
• Assisted in the onboarding of trainers by providing orientation materials and guidance.
• Trained newly hired team members to enhance productivity.
• Developed and coordinated training sessions to help individuals learn procedures and job tasks.
• Trained and mentored new personnel hired to fulfill various roles.
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 20%.

Handled Emails and multiple chat support by providing professional approach

• Executed data entry activities to update customer records, ensuring the accuracy of information.
• Recognized potential risks in processes and suggested corrective actions.
• Kept precise records of all transactions related to processes, following company guidelines.
• Engaged in regular team meetings, offering input on enhancements to existing processes.
• Handled advanced issues with a professional and relationship-focused approach.
• Assisted in special projects as requested by the department manager.
• Handled high volumes of incoming work requests professionally while maintaining excellent organization.
• Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.