Ayesha TAJ
Senior Operation Exert
Bengaluru
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Senior Operational Expert
Cognizant
03.2014 - 12.2015
- Updating daily reports and monthly reports for TAT, Route bin and Quality status of team.
- Have been successful in driving team to meet client exceptions.
- Handling escalations and customer feedback.
- Allocating work to team.
- Sending daily reports EOD to counterpart.
- Auditing receipts of peers randomly in daily basis.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with strong work ethic.
- Proved successful working within tight deadlines and fast-paced environment.
Senior Process Executive
Infosys Ltd.
01.2010 - 01.2013
- Maintained positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
- Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Trained junior team members in technical skills and industry best practices, fostering culture of learning and growth.
- Prepared accurate documents for customer and business needs.
- Reported issues to higher management with great detail.
Education
Bachelors in Commerce - Finance And Marketing
BET
Bengaluru, India05-2008
Skills
Analytical Ability
Problem-Solving
Supervision and leadership
Teamwork and Collaboration
Computer Skills
Customer Service
Positive Attitude
Multitasking Abilities
Time Management
Data Entry
Team Management
Timeline
Senior Operational Expert
Cognizant
03.2014 - 12.2015
Senior Process Executive
Infosys Ltd.
01.2010 - 01.2013
Bachelors in Commerce - Finance And Marketing
BET
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