Syeda Ayesha Noor Ul Ain
Hyderabad
Summary
Driven Customer support executive with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions. Diligent with experience managing phone, online and consultative communications with customers. Proactively identified opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
6
6
years of professional experience
Work History
Customer-service-executive
Infinite Technologies
Hyderabad
02.2017 - Current
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Organized due diligence in preparation for sale of business unit.
- Interacted well with customers to build connections and nurture relationships.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Provided exceptional customer service to customers,
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Communicated professionally with colleagues, freelancers and clients.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Bachelor of Science -
Osmania University
Hyderabad06.2016
Skills
- Customer Relations
- Administrative Management
- Sales Tracking
- Customer Service and Assistance
- Maintenance Coordination
Languages
English
Advanced (C1)
Telugu
Upper intermediate (B2)
Urdu
Advanced (C1)
Timeline
Customer-service-executive
Infinite Technologies
02.2017 - Current
Bachelor of Science -
Osmania University
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