Ayeskant Kar
Software Engineer
Summary
Proven Software Engineer with a robust background at HCL Technologies, adept in SQL and MySQL, and skilled in cloud migration strategies. Excelled in crafting detailed documentation and leading efforts to enhance IT support efficiency, demonstrating exceptional analytical and training capabilities. Achieved significant process improvements, underscoring a commitment to quality and continuous learning.
Productive professional with excellent communication and presentation skills. Thrives in independent or team setting. Determined to assist team with research, resource allocation and developing project schedules to meet objectives. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Software Engineer
HCL Technologies
09.2021 - Current
- Crafted detailed project documentation, including change management plans, progress reports, and post-implementation reviews.
- Documented all support activities in the service desk system, contributing to knowledge base updates and process improvements.
- Analyzed support ticket trends to identify recurring issues, leading efforts to address root causes and reduce future incidents.
- Participated in after-hours support rota, offering emergency technical assistance to ensure 24/7 operation continuity.
- Trained end-users on new software and systems, enhancing their understanding and efficient use of IT resources.
- Assisted in the development of support policies and procedures, establishing clear guidelines for quality customer service.
- Developed junior support engineers' expertise in product features and support methods.
- Managed and facilitated weekend maintenance schedules.
Intern
HCL Technologies
09.2020 - 09.2021
- Finished CRT training in DotNet while interning.
- Engaged in SQL training throughout the internship.
- Finished several accredited English language courses.
- Participated in diverse project teams as an intern.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Computer Applications - Cloud Computing
Sastra Deemed To Be University
Thanjavur, India 04.2001 -
Higher Secondary -
St. Xavier's High School
Bhubaneswar, Odisha 04.2001 -
Skills
SQL
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Certification
Completed AZ-900 Azure Cloud Fundamentals Certification
Timeline
Completed AZ-900 Azure Cloud Fundamentals Certification
11-2023
Software Engineer
HCL Technologies
09.2021 - Current
Completed 1 year of Rigorous training with HCL And has achieved 90 % during the training.
09-2021
Intern
HCL Technologies
09.2020 - 09.2021
Bachelor of Computer Applications - Cloud Computing
Sastra Deemed To Be University
04.2001 -
Higher Secondary -
St. Xavier's High School
04.2001 -
Similar Profiles
Srinivasan NandagopalSrinivasan Nandagopal
ETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ LtdETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ Ltd
Pooja SaxenaPooja Saxena
Senior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt LtdSenior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt Ltd
GIRISH KORIGIRISH KORI
Senior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBHSenior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBH
Abhishek KumarAbhishek Kumar
Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)
SAI PRANEETH GILLOJUSAI PRANEETH GILLOJU
Senior Software Engineer / Software Engineer / Trainee Software Engineer at Entain - IVY ComptechSenior Software Engineer / Software Engineer / Trainee Software Engineer at Entain - IVY Comptech