Ayessa Rata
B2B, B2C Sales Expert, Customer Service Specialist
Cadiz
Summary
Proven Customer Service Executive at Barrrlink Trading, adept in customer relationship management and team collaboration. Enhanced customer retention significantly by leveraging exceptional service skills and efficient problem-solving. Maintains comprehensive product knowledge, excelling in fast-paced environments. Demonstrates a unique ability to assess customer needs and escalate issues, ensuring satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Barrrlink Trading
04.2020 - Current
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Dr. Vicente F. Gustilo Memorial National High Scho
Cabahug St.Brgy. Zone -2 Cadiz City,Negros Occiden 04.2001 -
Skills
Customer relationship management
Customer needs assessment
Issue escalation
Payment management
Customer retention
Team collaboration
Product sales
Timeline
Customer Service Executive
Barrrlink Trading
04.2020 - Current
High School Diploma -
Dr. Vicente F. Gustilo Memorial National High Scho
04.2001 -
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