Accomplished Branch Manager at ICICI Bank Ltd, adept in financial advising and relationship management, significantly enhanced customer satisfaction and branch profitability. Leveraged sales expertise and staff training to exceed performance targets, fostering long-term client partnerships and driving revenue growth. Demonstrated exceptional leadership in employee development and operational efficiency.
Hi, I’m
Ayila Srilakshmi
Branch Manager
Rajahmundry
Summary
Overview
3
Languages
Work History
Icici Bank Ltd
Branch Manager
Job overview
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Icici Bank Ltd
Senior Relationship Manager
Job overview
- Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Collaborated with internal teams to deliver comprehensive wealth management services, maximizing client satisfaction and loyalty.
- Enhanced team performance by mentoring junior relationship managers on best practices in client service, sales techniques, and product knowledge.
- Gave exciting presentations to prospects and leads in effort to build business opportunities.
- Provided timely updates on significant market events or economic news that could impact clients'' portfolios or financial strategies.
- Developed new banking relationships with business prospects.
- Actively participated in industry events and conferences to maintain a visible presence within the community, promoting the bank''s reputation as a trusted financial partner.
Icici Bank Ltd
Deputy Branch Manager
Job overview
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
- Enhanced branch efficiency by streamlining internal processes and implementing staff training programs.
- Monitored employee performance and provided constructive feedback for professional growth and development.
- Optimized staffing levels by analyzing workload trends, ensuring efficient allocation of resources.
- Implemented risk management protocols, reducing financial losses due to fraud or operational errors.
- Assisted Branch Manager in budget preparation, monitoring expenses closely to prevent cost overruns or wasteful spending.
- Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
- Coordinated with other departments to resolve customer complaints promptly, enhancing overall client experience.
Icici Bank Ltd
Privilege Banker
Job overview
- Mentored junior staff members on relationship-building techniques, boosting overall team performance in acquiring new clientele.
- Developed targeted marketing campaigns to attract new high net worth clientele to the bank''s services.
- Implemented effective time-management strategies that allowed for more efficient handling of multiple client accounts simultaneously.
- Established long-term relationships with clients, fostering trust and loyalty through consistent communication.
Education
Manipal Academy of Higher Education Bangalore
PGDB from Banking And Finance
11.2021
University Overview
Acharya Nagarjuna University Guntur
M.sc from Mathematics
04.2016
University Overview
Acharya Nagarjuna University Guntur
B.sc from Statistics
04.2014
University Overview
Skills
Revenue Generation
Timeline
Branch Manager
Icici Bank Ltd
Senior Relationship Manager
Icici Bank Ltd
Deputy Branch Manager
Icici Bank Ltd
Privilege Banker
Icici Bank Ltd
Manipal Academy of Higher Education
PGDB from Banking And Finance
Acharya Nagarjuna University
M.sc from Mathematics
Acharya Nagarjuna University
B.sc from Statistics
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