Ayiswarya Raja
Hosur
Summary
Seeking an opportunity to contribute excellence in a cross-functional project to deliver products and solutions on time and within budget. 5.4 years' experience in ensuring efficiency, security, and compliance for IT operations. Committed to innovative, user-centric development. Excellent teamwork skills, and the ability to thrive in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Engineer - Developer |
TCS - Tata Consultancy Services
Bengaluru
01.2020 - Current
- Maintained and supported databases in Microsoft SQL Server for multiple clients, ensuring high availability, performance, and security.
- Executed high-level root-cause analyses for service interruptions, and implemented preventive measures to mitigate business disruptions.
- Resolved issues and escalated complex problems with knowledgeable support and quality service.
- Developed comprehensive documentation in Confluence for issue-handling steps, enhancing application support to optimize workflows for team members.
- Dedicated to enhancing team performance and driving business success.
Education
Bachelor of Engineering - Electronics and Communication Engineering
Vivekananda Institute of Engineering & Technology
Skills
- Microsoft SQL server
- HTML5
- CSS3
- Java Script
- Bootstrap
- React JS
- Mongo DB
Certification
Full Stack Web Developer Certified (MERN)
PROJECT
AMERICAN EXPRESS
- Strong experience in maintaining databases in Microsoft SQL Server, and skilled in writing SQL queries and complex T-SQL stored procedures for data retrieval, data manipulation, and analyzing information.
- Resolve the issue by retrieving customer data from the database and providing solutions to the customer without any slippage, resulting in a complaint to all the SLAs.
- Focus on enhancing incident and problem management processes in ServiceNow, monitor database and file transmissions on a daily basis.
- Focus on customer requirements and queries to satisfy the needs by maintaining data integrity.
- Provide enhanced knowledge sharing within the team, and proactively communicate with the team to maintain ethical values
- Adhere to standards in data security by securing customers' information, and follow principles to sustain confidentiality on customer and client data.
Accomplishments
- Awarded 'Best Team' for outstanding contribution and delivery.
- Recognized by project for team-building activities, leading to better communication and understanding within the team.
Timeline
Systems Engineer - Developer |
TCS - Tata Consultancy Services
01.2020 - Current
Bachelor of Engineering - Electronics and Communication Engineering
Vivekananda Institute of Engineering & Technology
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