Ayla Lucas
Terre Haute
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
5
5
years of professional experience
Work History
Sales Associate
Hollister.Co
03.2023 - Current
- Led sales initiatives to enhance customer engagement and improve store performance.
- Trained and mentored new team members on product knowledge and customer service strategies.
- Developed and implemented visual merchandising standards to increase product visibility.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Lifeguard
Monon Community Center
06.2022 - 09.2025
- Monitored pool area to ensure safety and compliance with regulations.
- Provided immediate assistance in emergency situations, executing first aid and CPR techniques effectively.
- Conducted regular inspections of pool facilities and equipment to maintain cleanliness and functionality.
- Educated patrons on water safety rules and proper swimming techniques to promote a safe environment.
- Developed and implemented strategies for maintaining high levels of vigilance during busy hours.
- Monitored safety of guests in and around swimming pool.
Host
Texas Roadhouse
08.2023 - 12.2023
- Handled guest inquiries and complaints with professionalism and courtesy.
- Supported team members during peak hours to maintain service quality.
- Trained new hosts on best practices for customer engagement and service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Host
Anthonys Chophouse
05.2021 - 05.2022
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted in coordinating dining room layout for efficient service delivery.
- Collaborated with waitstaff to communicate guest needs and preferences.
- Monitored dining area for cleanliness and addressed any issues immediately.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
Carmel High School
Carmel, INNo Degree - Nursing
Indiana State University
Terre Haute, IN05-2028
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Goal oriented
Timeline
Host
Texas Roadhouse
08.2023 - 12.2023
Sales Associate
Hollister.Co
03.2023 - Current
Lifeguard
Monon Community Center
06.2022 - 09.2025
Host
Anthonys Chophouse
05.2021 - 05.2022
High School Diploma -
Carmel High School
No Degree - Nursing
Indiana State University