Ayodhya Nath Anil
Sasaram
Summary
Dynamic Junior Manager with expertise in SAP and service operations. Proven track record in managing service functions, enhancing customer satisfaction, and leading teams to achieve service deliverables efficiently.
Overview
8
8
years of professional experience
Work History
Junior Manager FMC Sales & Service
SANY Heavy Industries Limited
Hazaribagh
04.2023 - Current
- Company Overview: Heavy commercial vehicle and Heavy construction Equipment
- Proficiently completed various professional enhancement schedules and gained exposure towards the related domain and service delivery.
- Demonstrated proficiency in managing the service functions as a profit centre of the business.
- Developed proficiency in preparing service reports as per the records available for the average life of parts, vehicles performance monitoring, Targetting High Uptime availabilty of Vehicles and field failure information & analysis.
- Adept at providing service operations, understanding clients' requirements, and providing services accordingly. Leading teams to ensure the accomplishment of service deliverables.
- Effective communicator with excellent relationship building & interpersonal skills. Possesses a strong commitment to workplace & responsibilities.
- Heavy commercial vehicle and Heavy construction Equipment
- Coordinated team activities and ensured timely project completion.
- Managed inventory levels and maintained accurate stock records.
- Trained new staff on operational procedures and company policies.
- Implemented process improvements to enhance workflow efficiency.
- Assisted in developing training materials for team members.
- Facilitated communication between departments to streamline operations.
- Conducted regular audits to ensure compliance with safety standards.
- Supported management in strategic planning and resource allocation decisions.
- Monitored employee attendance records and took appropriate action when necessary.
- Collaborated with other departments to ensure smooth daily operations.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Service Engineer: Field Support
Larsen & Toubro Ltd.
Barmer
10.2017 - 03.2023
- Company Overview: Authorized dealer of SCANIA commercial vehicle ltd.
- Assist customer 24/7 in vehicle maintenance, service repairs overhauling and warranty support.
- Handle complex problems and Warranty claim analysis (original warranty, spare part warranty, goodwill and market goodwill warranty).
- Prepared the service reports as per the records available for the average life of parts, vehicles performance, availability and failure.
- To prepare MTTR & monthly report on service, product failure and parts details.
- To analyses the technical complaints of the vehicle in the field and prepare root cause analysis report of every failure.
- Increase spares & workshop revenue by selling our service.
- Spare parts inventory management.
- Raise FRAS for each failure of vehicles in the workshop.
- Maintain Quality & Time management for customer satisfaction.
- MIS preparation using MS Word/Excel/ppt, data management and analysis.
- Utilized the SDP3 diagnosis for updating the software of control units of vehicles for identifying and rectifying technical problems at site.
- Plan a strategy to reduce breakdown time & increase equipment availability.
- Consult with Motor claim surveyors regarding damaged vehicles & prepare quotations for accidental vehicles.
- Monthly review meeting with key customer & dealer principle regarding open issue.
- Service gap identification & fulfillment.
- Close monitoring of service activities to achieve max. CSI.
- The first role in the job is customer satisfaction as well as get the company profitability also.
- Planning service & maintenance activities to reduce breakdown.
- Warranty support to customers like Basic, Extended and Driveline.
- Diagnosis on the vehicle CAN systems.
- Train the dealer field staff in preparing the Preliminary Failure Diagnosis Report & Related documents for processing the claim.
- Prepare FIR for the warranty related failure which include technical & commercial details.
- Involve in warranty process audit quarterly with dealer.
- Authorized dealer of SCANIA commercial vehicle ltd.
- Conducted in-house technical/non-technical training organized for supervisors and technicians to improve the quality services to customers at sites.
- Instrumentally handled warranty decision process speeds up as per parts failure issues raised at site.
Education
B.Tech - EEE
NIET
Jaipur07-2015
12th -
RPS College Patna
Patna06-2011
10th -
SN High School Osaon
Sasaram06-2009
Skills
- SAP
- MS Office (Excel/PowerPoint/Word)
- Internet operations
- Technical complaint resolution
- Warranty claim analysis
- Service operations
- Performance monitoring
- Inventory management
- Customer relationship management
- Team coordination
- Relationship building
Areas Of Strengths
Diagnosis on the vehicle CAN systems, Analysing technical complaints, Finalising annual maintenance contracts, Handling warranty and quality standards complaints, Open call monitoring, Parts planning, Inventory Management, SAP activities, Developing testing procedures, Conducting in-house testing, Maintaining customer service standards, Preparing technical reports
Professional Enhancement Schedules
- Attending BSIV Vehicles Diagnostic Training at Larsen & Toubro Ltd. Kanchipuram
- Attend Aggregate Overhauling Training at Larsen & Toubro Ltd. Kanchipuram
- Completed full training on Air compressor, APS, Steering and Brake system
- NSD1 for Star Diagnosis Level 1
- Basic & Drive line Training of SCANIA P-410
Languages
- English
- Hindi
Hobbies and Interests
- Cooking Food
- Playing Cricket
- Listening Music
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge and belief.
Professional Synopsis
9, SANY Heavy Industries Limited, Junior Manager FMC Service & Parts Support, Hazaribagh, Jharkhand, 04/01/23, Present, Field Service Operations, Diagnosis of vehicle, Parts management, Testing & Inspections, Team Management, Quality Assurance, Managing service functions as a profit centre, Preparing service reports, Targeting high uptime availability of vehicles, Understanding clients' requirements
Personal Information
- Location Preference: Anywhere in India
- Father's Name: Anil Kumar Mishra
- Date of Birth: 12/02/93
- Marital Status: Married
Timeline
Junior Manager FMC Sales & Service
SANY Heavy Industries Limited
04.2023 - Current
Service Engineer: Field Support
Larsen & Toubro Ltd.
10.2017 - 03.2023
B.Tech - EEE
NIET
12th -
RPS College Patna
10th -
SN High School Osaon
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