AYON BASAK
Automobile Engineer
Baranagar
Summary
To deliver the best output with the experience that I have gathered in my five plus of continuous service so as to improve myself and also add value to the organization.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Assistance Manager Motor Claims
ACKO GENERAL INSURANCE
kolkata
12.2018 - Current
- Dashboad analytics and reduce inventory of motor claim by maintaining company's SLA.
- Responding queries of dealers and customer with meeting the NPS rating.
- Onboarding dealership as a service partner and supply chain tie ups in entire east region.
- I have been a part of assessment automation programe.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Mostly handled major loss claims (repair/non-repair) pertain to east region by maintaing TAT
IN-HOUSE ASSESSOR
SBI GENERAL INSURANCE, IHA
03.2017 - 11.2018
- Is responsible for handling motor claims in east
- Apply my technical knowledge to improve my work efficiency
- Handled Pan India claim files and processed them
- Did more than 50 surveys in a month maintaining TAT
- Settlement ratio more than 100% per month including external files
- Did an individual survey and collected customer as well as dealer feedbacks for better performance.
Education
B.Tech - Experienced, Auto Mobile Engineering
Dr. Sudhir Chandra Sur Engineering College
06.2012 - 05.2016
Skills
Soft Skills
AutoCAD, Catia, MS-Word, MS-Excel, Power Point
Team Management
Affiliations
1. Received customer centricty award in FY 2021-2022.
2. Received 2 best performer award in FY 2021-2022.
Timeline
Assistance Manager Motor Claims
ACKO GENERAL INSURANCE
12.2018 - Current
IN-HOUSE ASSESSOR
SBI GENERAL INSURANCE, IHA
03.2017 - 11.2018
B.Tech - Experienced, Auto Mobile Engineering
Dr. Sudhir Chandra Sur Engineering College
06.2012 - 05.2016