Ayoushi Arora
Ghaziabad
Summary
Client servicing and account management professional with 9+ years of experience in digital marketing, advertising media, content marketing, and business development. Manage key client relationships and deliver integrated marketing campaigns through cross-functional coordination. Drive business growth with strategic account management and measurable campaign outcomes.
Overview
14
14
years of professional experience
Work History
Account Management
Aromedbridge India Pvt Ltd
Ghaziabad
05.2025 - Current
- Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
- Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.
- Acquired new clients and grew customer base by delivering relevant product solutions within client budgets and schedules.
- Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients.
- Communicated with customers to swiftly identify and resolve issues, minimising escalation risks.
- Supported campaigns by delivering engaging and relevant content that aligned with client goals.
- Coordinated with creative, media, production, digital, and operations teams to ensure cohesive project execution.
- Oversaw project timelines and budgets, ensuring successful delivery within agreed parameters.
- Maintained up-to-date knowledge of market trends, regulatory changes, and technological advancements.
- Monitored competitor activity, adjusting strategies to maintain competitive advantage.
Assistant Manager
Colorjet Alliance
Noida-62
02.2023 - 12.2023
- Acted as the primary client partner, building long-term relationships and driving high client satisfaction and retention.
- Drove company growth with a proactive mindset and results-oriented plans for business operations.
- Coordinated team workflow to meet objectives, maintain schedules and match budgets.
- Led cross-functional teams to create compelling advertising content, fostering collaboration between creative and marketing departments.
- Developed communication and public relations strategies aligning with company principles to enhance brand visibility.
- Collaborated with marketing staff to develop strategic advertising plans, successfully targeting specific customers and market areas.
- Worked collaboratively with clients to create innovative, engaging campaigns to achieve objectives.
- Established relationships with vendors to ensure quality service delivery. and suppliers for business needs and negotiated terms for optimum service delivery.
- Developed business websites and digital marketing initiatives.
- Engaged with attendees at conventions to promote the organisation and forge partnerships. to represent organisation, gather information and help build new partnerships.
Client Servicing Specialist
Zotikos India
Gurgaon
04.2020 - 07.2022
- Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
- Coordinated with international partners to facilitate global projects, successfully navigating cultural and logistical challenges to ensure project delivery.
- Maintained accurate documentation to meet programme requirements and contractual obligations.
- Managed facility computer access, safeguarding customer data confidentiality and compliance with security protocols.
- Coordinated large-scale activities to optimise resource allocation and achieve cost-effective outcomes.
Client Servicing Assistant
Afaqs
Noida - Sector 16
05.2015 - 10.2018
- Collaborated closely with clients to align campaigns with their objectives.
- Cultivated relationships with clients, resulting in repeat business and sustained revenue growth.
- Enhanced customer satisfaction by developing and implementing feedback mechanisms and service improvements.
- Coordinated internal teams to ensure successful campaign delivery.
- Developed and executed integrated advertising campaigns.
- Developed internal and external business contacts to facilitate work and enhance results.
- Established connections with business contacts to leverage relationships for achieving financial and operational goals.
- Coordinated activities on large-scale to achieve cost-effectiveness.
- Maintained accurate documentation to meet programme requirements and contractual obligations.
Sales & Business Development Executive
Uthara Print Pvt. Ltd
02.2013 - 05.2015
- Created effective marketing, sales and promotional initiatives to drive revenue.
- Tailored business proposals to individual client needs, significantly improving proposal acceptance rates.
- Streamlined lead generation processes, improving efficiency and quality of leads passed to the sales team.
- Implemented CRM systems to track client interactions and sales pipeline, improving efficiency and customer service.
- Maintained up-to-date knowledge of industry, target accounts and competitive landscape.
- Delivered performance updates, quarterly business reviews and planning meetings.
- Prepared reports and presentations detailing business development activities and outlining new initiatives.
Education
Post Graduation - Media and Advertising
YMCA College
Central Delhi01-2013
Bachelors - Art and humanities
Vivekanand College
New Delhi01-2019
Diploma - Digital Marketing
Delhi Institute of Digital Marketing
01-2023
Skills
- Relationship building
- Brand Strategy
- Proficiency with CRM systems
- Client Presentations
- Website Development (WordPress & Shopify)
- Customer relationship management
- Client retention
- Sales strategy
- Revenue growth
- CRM systems
Timeline
Account Management
Aromedbridge India Pvt Ltd
05.2025 - Current
Assistant Manager
Colorjet Alliance
02.2023 - 12.2023
Client Servicing Specialist
Zotikos India
04.2020 - 07.2022
Client Servicing Assistant
Afaqs
05.2015 - 10.2018
Sales & Business Development Executive
Uthara Print Pvt. Ltd
02.2013 - 05.2015
Post Graduation - Media and Advertising
YMCA College
Bachelors - Art and humanities
Vivekanand College
Diploma - Digital Marketing
Delhi Institute of Digital Marketing