AYSER NALAKATH
Calicut,India
Summary
Recent Deputy Operations Manager Trainee with experience in people management, customer service, and strategic planning. Business management graduate with a special focus on entrepreneurship development and expertise in project and file coordination. Adaptable and results-driven professional capable of managing multiple tasks simultaneously with precision.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Deputy Operations Manager - Trainee FOH
Inditex (Zara)
London
11.2023 - 02.2025
- Developed and implemented strategies that improved employee work quality and store sales by 16.2%.
- Led and managed teams of (6-8 team members) employees, achieving 92% improvement in team productivity.
- Maintained high operational standards, identifying and resolving system errors.
- Trained employees on best practices, policies, and procedures to minimize discrepancies.
- Provided expert product and service recommendations to enhance customer satisfaction.
- Oversaw day-to-day operations of company, maintaining operational and service standards.
Sales Cashier
Inditex (Zara)
London
03.2023 - 02.2025
- Managed cash desk operations across departments, ensuring accurate cash handling.
- Handled daily cash flow, bank deposits, and discrepancy investigations.
- Processed returns and faulty product transactions efficiently.
- Improved checkout efficiency, reducing customer waiting times by 12.6%.
Sales Assistant
Inditex (Bershka)
London
05.2022 - 03.2023
- Delivered exceptional customer service, assisting customers in product selection.
- Maintained strong customer relationships through personalized service.
- Processed product returns efficiently.
- Increased sales and customer satisfaction by 20%.
Operations Assistant
Jiffy
London
11.2021 - 02.2022
- Supported operational demands, handling inventory and order fulfillment.
- Maintained compliance with company procedures and quality standards.
- Managed over 10 customer calls per day.
Education
Master of Science - International Business Management with Entrepreneurship
Kingston University
London 09.2021 - 11.2022
Bachelor of Arts - Islamic Finance with Computer Application[Commerce and Essentials of economics-complementary course]
SIAS, University of Calicut
Calicut, India 04.2001 -
Skills
- Microsoft Office Suite
- Team leadership
- Problem-solving and detail orientation
- Quick learning
- Operations management
- Business development
Certification
Data Analysis Using MS Excel
Accomplishments
EMPLOYEE OF THE MONTH
References
References available upon request.
Timeline
Deputy Operations Manager - Trainee FOH
Inditex (Zara)
11.2023 - 02.2025
Sales Cashier
Inditex (Zara)
03.2023 - 02.2025
Sales Assistant
Inditex (Bershka)
05.2022 - 03.2023
Operations Assistant
Jiffy
11.2021 - 02.2022
Master of Science - International Business Management with Entrepreneurship
Kingston University
09.2021 - 11.2022
Bachelor of Arts - Islamic Finance with Computer Application[Commerce and Essentials of economics-complementary course]
SIAS, University of Calicut
04.2001 -