Aysha Ahamed
Team Manager
Chennai,TN
Summary
Results-driven management professional with proven track record of fostering team collaboration and driving results. Consistently delivers on organizational goals through effective leadership and adaptability. Known for strong interpersonal skills and ability to manage changing priorities with ease.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Team Manager
Chennais Amirta IIHM
10.2020 - Current
- Mentored and trained 15+ team members in LSQ software techniques, leading to a noticeable enhancement in job performance and overall productivity metrics across the department
- Performed regular call quality assessments, reviewing 50+ random calls monthly to ensure adherence with scripting standards; facilitated training sessions that improved compliance scores by 15% in just three months
- Identified and executed opportunities for process improvement
- Assisted the software team with workflow automation and organized meetings
- Monitored progress and tracked task completion
Customer Support Manager/ Accounts
ATL Pvt Ltd
01.2015 - 09.2020
- Provide outstanding customer service by promptly and professionally responding to all calls and emails, guaranteeing smooth communication
- Manage client information and billing effectively, including the processing of orders and invoices, using the internal database
- Assist the Administration Manager by optimizing processes, and procedures and performing ad-hoc administrative duties
- Build robust client relationships by fulfilling their unique needs and expectations
Team Leader
Gympac Fitness Pvt Ltd
03.2011 - 08.2012
- Handled toll-free customer inquiries with a focus on sales and fitness equipment service, boosting customer satisfaction
- Engineered a systematic approach to report generation using CRM tools, enhancing data accuracy and retrieval speed; increased report turnaround time by 50%, allowing for quicker decision-making within the customer service team
- Directed a dynamic team of 6-12 members, including the Service Team (BH), to meet performance and target metrics
- Organized weekly performance review meetings with managers to synchronize team objectives and strategies
- Assembled daily reports on productivity and resolution enhancements to improve team efficiency
- Assigned tasks and offered constructive feedback to team members for procedural enhancements
- Actively pursued sales and regularly achieved management's targets
Education
Bachelor of Arts -
MADRAS UNIVERSITY
08.2004 - 04.2006
Skills
- Sales Force CRM
- Lead Square CRM
- Microsoft Office Suite
- Project Management
- Planning
- Coordination
- Execution
- Team Collaboration
- Communication
- Analytical Skills
- Employee scheduling
- Customer focus
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
French
Elementary (A2)
Personal Information
- Date of Birth: 12/29/86
- Nationality: Indian
- Marital Status: Married
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved 50% by introducing Lead Square CRM and Knowlarity software for Lead Generation and Call quality for Admission Process.
- Achieved 25% results through effectively helping with issues and task closing.
- Supervised team of 25+ staff members.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceQuote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Interests
Wanderlust, Music
Timeline
Team Manager
Chennais Amirta IIHM
10.2020 - Current
Customer Support Manager/ Accounts
ATL Pvt Ltd
01.2015 - 09.2020
Team Leader
Gympac Fitness Pvt Ltd
03.2011 - 08.2012
Bachelor of Arts -
MADRAS UNIVERSITY
08.2004 - 04.2006
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