MS Excel
Aysha Riyaz
Program Management
Dubai,United Arab Emirates
Summary
A dynamic and versatile project and program leader with over 8 years of cross-cultural experience with a comprehensive business/technical skill set for handling large scale delivery assignments in various platforms and technologies across Food-tech, Agri-tech, Hospitality, B2B Retails and E-commerce domains. History of commitment to bottom-line objectives and professional achievements. Creative analytical person, able to think logically and pay close attention to details. Good communicator, proficient at gathering user requirements and customizing solutions as per need. Awarded with “Employee of the Month'' award by Flipkart.
Instrumental in driving governance and control across the program activities, ensuring adherence to policies, processes and procedures, quality, usefulness, and accuracy of program reporting is followed. A recognized senior strategic advisor to management on program risk and providing assorted options to reduce risk on projects. Extensive experience in managing external vendors (RFP, RFQ and RFT), maintaining relationships with senior stakeholders and sponsors, performing risk / impact analysis on programs to estimate the true value of program cost and interdependencies of projects.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Logistics Operations Coordinator
Talabat, Emirates
Dubai
05.2021 - Current
- Corresponded with working on growth and expansion of business by adding more revenue channels
- Facilitated with creating robust processes and SOPs to improvise efficiency of the team
- Formulated with visiting vendors to check if in case of any urgency or technical/operational issues.
- Coordinated with Internal and external Stakeholders to ensure the smooth operations.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Program Manager
Zomato
Gurugram, India
10.2019 - 02.2021
- Developed and maintained logistics workflows, procedures and reports.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Corresponded with making vital contribution in helpdesk optimization, compliance management, and monitoring cafeteria without manpower
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Facilitated with improving quality and processes of projects by driving overall project management activities, implementing strategic measures, resources deployment, utilization and risk identification as well as mitigation
- Formulated with defining long and short-term strategic vision and spearheaded setup of program plans and assigning project resources in order to ensure effective on-time completion of major technology initiatives
- Developed with maintaining seamless coordination between diverse technical teams and vertically across management hierarchy to seamlessly implement – program and project rollouts, management systems and process enhancements
- Accountable for setting up of PMO for relationship and coordinate with client pro- gram managers in building/enhancing account relationship whilst handling B2B Corporate dealings.
City Lead
Zomato
Gujrat, India
04.2018 - 09.2019
- Corresponded to make vital contribution in launch of Rajasthan Node, including Bikaner, Al- war, and Ajmer which resulted in additional % gain in overall organizational revenue
- Recognized for realizing Gujarat as best performing region in overall revenue and profitability among other regions
- Achieved noticeable increment in customer and partner experience by delivering effective funnel feedback to Product and Engineering team.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
Senior Operations Manager
Zomato
Gurugram, India
06.2017 - 04.2018
- Scrutinized root cause and ensured escalations are raised real time to city team and logistics partner.
- Handled customer operations by providing feedback on App experience to Product team.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Prepared documents for internal and external audits
Operations Manager and Transformation Lead
OYO Rooms
Noida, India
07.2016 - 07.2017
- Developed to transform new properties and prepared them as OYO Standards compatible in
- Noida and Gurgaon of NCR
- Accomplished various projects within stipulated time; initiated all the operations related is- sues in expansion.
- Introduced new methods, practices and systems to reduce turnaround time.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Social Media Specialist
Flipkart.com
Delhi, India
06.2014 - 06.2015
- Handled accountability for visualization and execution with responsibility of managing social media content calendar
- Facilitated with posters, banners and clubbing with deep links as well as accomplished online marketing and distribution
- Managed customer escalations, including investigation, handling and pacifying them with satisfactory resolution | Acknowledged with numerous social media appreciation for solving case in promised TAT.
- Conducted daily updates to social media profiles to boost company online presence.
- Tracked and capitalized on emerging industry trends to boost campaign performance.
Education
Programme - Advance Programme in Strategy for Leaders - Advanced Program in Strategy For Leaders
IIM
Lucknow 04.2001 -
Bachelors of Business Administration -
IIMT University Ghaziabad
India 03.2013 - 01.2016
Skills
Logistics operations management
Software
Ms Office
Figma
Basics of SQL & Python
Certification
Strategic Leadership Supply Chain Management Client Relationship Management
Additional Information
I hold a valid driving license of UAE issued in Dubai 2022
Timeline
Logistics Operations Coordinator
Talabat, Emirates
05.2021 - Current
Program Manager
Zomato
10.2019 - 02.2021
City Lead
Zomato
04.2018 - 09.2019
Senior Operations Manager
Zomato
06.2017 - 04.2018
Operations Manager and Transformation Lead
OYO Rooms
07.2016 - 07.2017
Social Media Specialist
Flipkart.com
06.2014 - 06.2015
Bachelors of Business Administration -
IIMT University Ghaziabad
03.2013 - 01.2016
Programme - Advance Programme in Strategy for Leaders - Advanced Program in Strategy For Leaders
IIM
04.2001 -
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