Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic

Ayshwarya Chandran

Manager - Operations & HR
Cochin

Summary

Experienced professional seeking a position with an organization to leverage my skills and demonstrate capabilities. Committed to achieving goals, contributing value, and supporting professional growth while making a meaningful impact.

Overview

17
17
years of professional experience
2007
2007
years of post-secondary education

Work History

Manager - Operations & HR

Expeed Software
09.2018 - Current

Leadership & Team Management

  • Managed and motivated employees to enhance productivity and engagement.
  • Built high-performing teams through effective recruitment, onboarding, and talent development.
  • Mentored junior team members, fostering a pipeline of future leaders.
  • Developed and implemented a comprehensive rewards and recognition program, boosting morale and reducing turnover.
  • Conducted employee reviews and managed the performance appraisal system to drive professional growth.

Operations & Process Improvement

  • Oversaw daily operations to maximize performance, monitor activities, and ensure efficiency.
  • Streamlined workflows by identifying bottlenecks and implementing process improvements.
  • Achieved significant cost savings by renegotiating vendor contracts while maintaining service quality.
  • Managed budgets, allocated resources efficiently, and optimized operational costs.
  • Spearheaded the transition to remote work, ensuring business continuity and employee safety.
  • Developed and executed a risk management plan to mitigate potential business disruptions.

HR & Compliance Management

  • Managed recruitment, onboarding, induction, and employee engagement initiatives.
  • Oversaw payroll and employee-related compliance for seamless HR operations.
  • Ensured adherence to Special Economic Zone (SEZ) formalities and regulatory compliances.
  • Established HR policies, updated organizational guidelines, and ensured legal compliance.
  • Designed and implemented a retention matrix to enhance employee satisfaction and reduce attrition.

Financial & Administrative Oversight

  • Managed office setup and operations for new branches.
  • Handled superficial accounting tasks for the Indian branch.
  • Facilitated the conversion of a Limited Liability Partnership (LLP) to a Private Limited Company.
  • Maintained a professional, organized, and safe work environment for employees and patrons.

Strategic Planning & Business Development

  • Developed and maintained strong relationships with customers, suppliers, and industry leaders.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly.
  • Led cross-functional teams to achieve project goals and foster collaboration.
  • Developed marketing strategies that effectively communicated brand values and increased recognition.
  • Fostered partnerships to enhance the company's reputation and create new business opportunities.

Assistant Manager – Operations & Client Handling

Kevin Simon Designs
01.2015 - 12.2016
  • Liaise with hotels and other event venues, inspect event facilities and then negotiate and contract
  • Correspond with clients in order to obtain their course materials for the event
  • Liaise with internal departments so as to make sure we promote good customer service
  • Sourcing suppliers for event needs at different locations and liaise with them for equipment and technical support
  • Travelling to the event venue and ensuring the set-up is taken care ahead of the event
  • Interaction with client & correspondence
  • Coordinate with on-site personnel and other resources to ensure smooth running of the event
  • Working on set budgets and preparing the final costs for each event
  • Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of clients, and resolution of any problems that arise
  • Coordinate services for events, such as accommodation and transportation for clients & vendors
  • Negotiate contracts with service providers and suppliers, review event bills for accuracy, and approve payments
  • Conduct post-event evaluations to determine how future events could be improved
  • Oversee all cross promotional opportunities, review and share recommendations, initiate new opportunities, proof promotional materials, coordinate giveaways and maintain accurate records of all transactions

Customer Delight Officer

Skyline Foundations And Structures P LTD
07.2012 - 05.2013
  • Delighting the existing customers by making sure they are satisfied with our product & services
  • Co-ordinating with managements regarding new innovative ideas for entertaining our existing clients
  • Being present in the closing & handing over meeting to make sure the entire process was smooth by taking feedback from the client directly
  • Co-ordinating all the marketing activities
  • Co-ordinating the participation & the required facilities during major property shows & individual expos
  • Co-ordinating with the ad agency regarding the print ads & media ads
  • Co-ordinating with online marketing agency regarding all the online marketing activities & promotions
  • Sending the Company updates to our database through bulk mailing
  • Sorting & distributing all the web-enquiries to the sales team
  • Co-ordinating with vendors for the marketing materials
  • Making presentation of SFS Projects to the walk-in during the expos
  • Assisting the prospects for site tour
  • Convincing & closing the sale
  • Providing the prospects with all the financial & legal advices required for purchase of an apartment
  • Contacting new web enquiries and offering them the best suitable option according to their preferences
  • Handholding the client till the end of the process and making ensuring that there is zero complaints
  • Taking reference from the existing clients & converting them into prospects

Assistant Manager – Operation, Administration & Recruitment

First Mentor Management Consultant
02.2010 - 05.2012
  • Ensuring the day-to-day operations of organization are run smoothly
  • Monitoring the progress of business with marketing & recruiting team
  • Motivating and training the team
  • Researching new technologies and platforms suitable for tapping the market
  • Dealing with employ request regarding human resource issues
  • Assisting in payroll preparation by providing relevant data
  • Managing all administrative functions to ensure all the paper works are processed efficiently and in a timely manner and have met all compliance requirements
  • Meeting the clients on a monthly basis to collect the feedback of the recruitment team
  • Distributing the client requirements among the recruiters
  • Maintaining a good client relation and keeping a track of all the latest market requirements
  • Coordinating the interviews and the required follow ups
  • Assessing the individual performance of team members

HR-&-Client Dealing

Tamam Exhibition Services LLC-UAE
11.2007 - 12.2009
  • Company Overview: http://www.tamamexhibition.com
  • Man Power budgeting and planning for the year according to any expansion or any temporary project
  • Coordinating the sources of recruitments
  • Coordinating the entire interview process, detailed negotiation regarding compensation and offer generation
  • Providing the induction training and coordinating the training
  • Supervising the pay roll system and attendance verification
  • Constant communication with Dubai World Trade Centre regarding the upcoming Trade Shows and for the other required procedures
  • Providing service to the existing client and maintaining them in the clientele list
  • Http://www.tamamexhibition.com

Education

B.Com - Commerce And Business Studies

Kerala Univerity
01-2007

Skills

  • Leadership & Team Management
    Team Leadership Coaching & Mentoring Employee Onboarding Recruiting & Interviewing Performance Evaluations & Management Task Delegation Expectation Setting
  • Operations & Strategic Management
    Operations Management Strategic Planning Work Planning & Prioritization Resource Allocation Managing Operations & Efficiency Decision-Making Complex Problem-Solving
  • Policy, Compliance & Vendor Management
    Policy & Procedure Development Policy Implementation Regulatory Compliance Vendor Management Risk Management
  • Customer & Brand Focus
    Customer Service Customer Relationship Management (CRM) Brand Management Partnership & Networking Strategies
  • Performance Metrics & Reporting
    Key Performance Indicators (KPIs) Goal Setting Documentation & Reporting
  • Additional Competencies
    Emergency Response Adaptability & Flexibility Interpersonal Skills

Disclaimer

I hereby declare that the information provided above is accurate to the best of my knowledge.

Timeline

Manager - Operations & HR

Expeed Software
09.2018 - Current

Assistant Manager – Operations & Client Handling

Kevin Simon Designs
01.2015 - 12.2016

Customer Delight Officer

Skyline Foundations And Structures P LTD
07.2012 - 05.2013

Assistant Manager – Operation, Administration & Recruitment

First Mentor Management Consultant
02.2010 - 05.2012

HR-&-Client Dealing

Tamam Exhibition Services LLC-UAE
11.2007 - 12.2009

B.Com - Commerce And Business Studies

Kerala Univerity
Ayshwarya ChandranManager - Operations & HR