Experienced professional seeking a position with an organization to leverage my skills and demonstrate capabilities. Committed to achieving goals, contributing value, and supporting professional growth while making a meaningful impact.
Overview
17
17
years of professional experience
2007
2007
years of post-secondary education
Work History
Manager - Operations & HR
Expeed Software
09.2018 - Current
Leadership & Team Management
Managed and motivated employees to enhance productivity and engagement.
Built high-performing teams through effective recruitment, onboarding, and talent development.
Mentored junior team members, fostering a pipeline of future leaders.
Developed and implemented a comprehensive rewards and recognition program, boosting morale and reducing turnover.
Conducted employee reviews and managed the performance appraisal system to drive professional growth.
Operations & Process Improvement
Oversaw daily operations to maximize performance, monitor activities, and ensure efficiency.
Streamlined workflows by identifying bottlenecks and implementing process improvements.
Achieved significant cost savings by renegotiating vendor contracts while maintaining service quality.
Managed budgets, allocated resources efficiently, and optimized operational costs.
Spearheaded the transition to remote work, ensuring business continuity and employee safety.
Developed and executed a risk management plan to mitigate potential business disruptions.
HR & Compliance Management
Managed recruitment, onboarding, induction, and employee engagement initiatives.
Oversaw payroll and employee-related compliance for seamless HR operations.
Ensured adherence to Special Economic Zone (SEZ) formalities and regulatory compliances.
Established HR policies, updated organizational guidelines, and ensured legal compliance.
Designed and implemented a retention matrix to enhance employee satisfaction and reduce attrition.
Financial & Administrative Oversight
Managed office setup and operations for new branches.
Handled superficial accounting tasks for the Indian branch.
Facilitated the conversion of a Limited Liability Partnership (LLP) to a Private Limited Company.
Maintained a professional, organized, and safe work environment for employees and patrons.
Strategic Planning & Business Development
Developed and maintained strong relationships with customers, suppliers, and industry leaders.
Conducted market research to identify customer needs and adjusted product offerings accordingly.
Led cross-functional teams to achieve project goals and foster collaboration.
Developed marketing strategies that effectively communicated brand values and increased recognition.
Fostered partnerships to enhance the company's reputation and create new business opportunities.
Assistant Manager – Operations & Client Handling
Kevin Simon Designs
01.2015 - 12.2016
Liaise with hotels and other event venues, inspect event facilities and then negotiate and contract
Correspond with clients in order to obtain their course materials for the event
Liaise with internal departments so as to make sure we promote good customer service
Sourcing suppliers for event needs at different locations and liaise with them for equipment and technical support
Travelling to the event venue and ensuring the set-up is taken care ahead of the event
Interaction with client & correspondence
Coordinate with on-site personnel and other resources to ensure smooth running of the event
Working on set budgets and preparing the final costs for each event
Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of clients, and resolution of any problems that arise
Coordinate services for events, such as accommodation and transportation for clients & vendors
Negotiate contracts with service providers and suppliers, review event bills for accuracy, and approve payments
Conduct post-event evaluations to determine how future events could be improved
Oversee all cross promotional opportunities, review and share recommendations, initiate new opportunities, proof promotional materials, coordinate giveaways and maintain accurate records of all transactions
Customer Delight Officer
Skyline Foundations And Structures P LTD
07.2012 - 05.2013
Delighting the existing customers by making sure they are satisfied with our product & services
Co-ordinating with managements regarding new innovative ideas for entertaining our existing clients
Being present in the closing & handing over meeting to make sure the entire process was smooth by taking feedback from the client directly
Co-ordinating all the marketing activities
Co-ordinating the participation & the required facilities during major property shows & individual expos
Co-ordinating with the ad agency regarding the print ads & media ads
Co-ordinating with online marketing agency regarding all the online marketing activities & promotions
Sending the Company updates to our database through bulk mailing
Sorting & distributing all the web-enquiries to the sales team
Co-ordinating with vendors for the marketing materials
Making presentation of SFS Projects to the walk-in during the expos
Assisting the prospects for site tour
Convincing & closing the sale
Providing the prospects with all the financial & legal advices required for purchase of an apartment
Contacting new web enquiries and offering them the best suitable option according to their preferences
Handholding the client till the end of the process and making ensuring that there is zero complaints
Taking reference from the existing clients & converting them into prospects
Ensuring the day-to-day operations of organization are run smoothly
Monitoring the progress of business with marketing & recruiting team
Motivating and training the team
Researching new technologies and platforms suitable for tapping the market
Dealing with employ request regarding human resource issues
Assisting in payroll preparation by providing relevant data
Managing all administrative functions to ensure all the paper works are processed efficiently and in a timely manner and have met all compliance requirements
Meeting the clients on a monthly basis to collect the feedback of the recruitment team
Distributing the client requirements among the recruiters
Maintaining a good client relation and keeping a track of all the latest market requirements
Coordinating the interviews and the required follow ups
Assessing the individual performance of team members
HR-&-Client Dealing
Tamam Exhibition Services LLC-UAE
11.2007 - 12.2009
Company Overview: http://www.tamamexhibition.com
Man Power budgeting and planning for the year according to any expansion or any temporary project
Coordinating the sources of recruitments
Coordinating the entire interview process, detailed negotiation regarding compensation and offer generation
Providing the induction training and coordinating the training
Supervising the pay roll system and attendance verification
Constant communication with Dubai World Trade Centre regarding the upcoming Trade Shows and for the other required procedures
Providing service to the existing client and maintaining them in the clientele list