Ayub Ck
Bangalore
Summary
Dynamic leader with a proven track record at Flipkart Internet Pvt Ltd, excelling in operations management and customer service. Expert in stakeholder management and adept at fostering teamwork and collaboration. Achieved significant improvements in customer satisfaction and operational efficiency. Skilled in navigating complex challenges with adaptability and a solution-oriented approach.
Overview
7
7
years of professional experience
Work History
Hub Incharge
Instakart services Pvt Ltd
Chickmagalur
10.2024 - 04.2025
- Maintained accurate records of inventory, shipments, and deliveries.
- Developed and implemented strategies for increasing customer satisfaction.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Ensured compliance with safety regulations and company policies.
- Performed daily audits of shipments received into the facility.
- Conducted regular staff meetings to ensure team members were informed of changes in policies and procedures.
- Recruited, hired, evaluated and disciplined service staff members.
- Monitored customer service levels to identify areas of improvement.
- Provided leadership support to motivate employees during peak periods of activity.
- Resolved customer complaints promptly and professionally.
- Coordinated transportation resources to meet customer delivery requirements.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Managed hub operations and personnel, including recruiting, training, scheduling, and performance management.
- Created monthly reports on hub performance metrics such as customer satisfaction scores, delivery times, and order accuracy.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Executive
Flipkart internet Pvt Ltd
Bangalore, Karnataka
09.2018 - 09.2023
- Facilitated communication between different departments resulting in improved collaboration among teams.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Proposed or approved modifications to project plans.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented strategic plans to achieve company objectives.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
PU Board -
Lal Bahadur Shastri
Chickmagalur01-2007
SSLC -
Vasavi Vidyalaya
Chickmagalur01-2005
B.com -
KSOU
ChickmagalurSkills
- Complaint handling
- Brand representation
- Solution selling
- Verbal and written communication
- Communication skills
- Customer service
- Active listening
- Problem-solving abilities
- Time management
- Customer complaint resolution
- Adaptability and flexibility
- Teamwork and collaboration
- Logistics management
- Stakeholder management
- Goal setting
- Staff development
- Operations management
Languages
English, kannada and Hindi
First Language
Timeline
Hub Incharge
Instakart services Pvt Ltd
10.2024 - 04.2025
Senior Executive
Flipkart internet Pvt Ltd
09.2018 - 09.2023
PU Board -
Lal Bahadur Shastri
SSLC -
Vasavi Vidyalaya
B.com -
KSOU
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